Program Manager

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency. Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America . Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do. Program Manager We are looking for an experienced, high-energy, results-oriented, Program Manager. This position is responsible for managing software implementation projects and a team of software implementation project managers and specialists for our growing software and services company. The successful applicant(s) will have a background in managing software rollouts including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. The Program Manager takes full accountability for end-to-end project management of highly complex software implementations. The Program Manager engages with our personnel and customers to establish a strong relationship and develop detailed work plans, schedules, project estimates, and status reports. This position requires in-depth knowledge of contractual obligations and terms with the ability to translate those into project deliverables. Responsibilities Monitor and report the progress of all project activity within the team portfolio, including significant milestones and conditions affecting project costs or schedules. Advise clients and company management of project risks in a timely manner. Analyze and report actual performance against project plans and recommend adjustments consistent with plan objectives. Create communication plans to keep stakeholders informed of progress and issues and ensure timely, adaptive action is taken. Manage project completion activities, including lessons-learned sessions and transitioning projects to Support. Conduct project meetings and maintain appropriate project documentation. Ensure adherence to quality standards. Manage client relationships and communications related to requests for additional work. Assist with annual planning, budgeting, and reforecasting cycles and processes. Manage, mentor, and advise a team of Project Managers and Implementation Specialists. Supervise employees on the project implementation team. Qualifications & Skills 5+ years Software Implementation Project Management with a track record of success Experience with Agile SCRUM/Kanban methodology Experience with JIRA and Confluence Other Project Portfolio Management Software Justice Case Management experience Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations. Quality medical, dental and vision coverage. Competitive paid time off as well as paid holiday time. 401(k) retirement (US) and GRRSP (CDN) programs. Annual professional development funds - $1,500 USD annual per employee. Book subscriptions with an extensive library in each office for personal and professional growth. Flexible working hours which you can coordinate with your supervisor. Ability for employees to work from a remote location (e.g., home) or office. Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. Travel opportunities between Journal Technology offices and with clients. We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.