Program Manager

About 1R 1r is a digital agency that partners with leading eCommerce brands to drive sustainable, multi-channel growth. We blend strategic consulting with performance marketing, retention marketing, content, and best-in-class Shopify design & build. Our clients span high-growth digitally native brands and iconic category leaders across beauty, apparel, lifestyle, home, food & beverage, and approachable luxury verticals. Role Overview We're looking for a Program Manager who's equal parts strategist, systems builder, and relationship driver. You'll lead cross-functional initiatives that cut across services—Web, Performance Marketing, Operations, and Creative—and be the go-to partner for clients leveraging multiple agency offerings. This is a high-impact, high-visibility role focused on operational excellence, efficiency, and client retention. You'll architect how we deliver work, mentor PM talent, and ensure our clients experience a consistent, high-performing partnership with 1R. Key Responsibilities Analyze and improve project management processes with an eye toward efficiency, scalability, and clarity. Identify friction points and implement tools, workflows, and reporting systems to improve delivery speed and quality. Champion continuous improvement through performance reviews, retros, and process audits. Collaborate on creating and refining 1R's project management SOPs across Web, Marketing, Ops, and Creative. Document clear processes for delivery, handoffs, communication, and client lifecycle management. Ensure SOPs scale with the agency and serve as a blueprint for high-quality execution. Serve as the strategic point of contact for key clients engaging multiple 1R service lines. Coordinate efforts across departments to ensure alignment, cohesion, and seamless delivery. Foster deep, trust-based client relationships focused on long-term retention, growth, and proactive value delivery. Guide, coach, and support Project Managers and Coordinators—developing their skills and elevating delivery standards. Model clear communication, accountability, and calm under pressure. Required Skills & Experience 5+ years in program or senior project management, ideally in an e-commerce, digital, or creative agency setting. Strong experience building SOPs and improving team operations. Proven ability to manage large, multi-service client relationships. Comfortable in both high-level strategic conversations and tactical project oversight. Adept in PM tools like Jira, Smartsheet, Notion, Productive, or similar platforms. Thrives in fast-paced, ambiguous environments and knows how to bring structure without red tape. Nice to Have Familiarity with Shopify, Klaviyo, Meta Ads, or the broader DTC tech stack. PMP, Scrum, or Agile certifications. Experience in a remote-first team environment. What We Offer Partner with compelling, high-growth brands across luxury, beauty, fashion, lifestyle, home, and food & beverage. Shape high-impact internal systems and have a direct hand in agency growth. Collaborate with a supportive, curious, high-performing cross-functional team. Remote-first culture that values ownership, creativity, and excellence. Half-day Summer Fridays. Comprehensive medical, dental, and vision insurance. 401k program. Competitive PTO days (vacation, personal, sick) and Company Holidays. Opportunity for internal/cross-departmental education and learning. Opportunity for career development and growth. Collaborative and close-knit team with access to executive-level team members.