Program Manager

Location : Hybrid / Remote with travel to CNIC HQ (Millington, TN) Eligibility : U.S. citizenship; eligibility for background investigation (Public Trust / Tier 2 minimum). Specific clearance level determined at task order level. Status : Full-time, contingent on contract award (anticipated FY26 Q3) Position summary The Program Manager is the single accountable executive for delivery on the CNIC Fleet & Family Readiness IT Services IDIQ. You will own contract performance end-to-end as the primary interface with the Contracting Officer (KO) and COR, integrate Network, Cybersecurity, and Application domains through a standing Integration Review cycle, and operate a manage-by-exception governance model that meets quantified KPI thresholds across the contract life. You are the leader who turns a complex, task-order-driven environment into a predictable operating system. What you will own Full P&L and delivery accountability across the IDIQ base period and all option years. Day-to-day relationship with the KO, COR, F&FR Program Office, and installation-level POCs. Integrated Master Schedule across all active task orders, with cycle-time commitments at each lifecycle gate. Manage-by-exception governance: ≤24-hour decision latency on routine matters, ≤4 hours on escalated matters, ≤10 business days on scope changes. Live, COR-accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY ≥95%, defect escape ≤2%, CAR closure ≤10 business days, on-time delivery ≥98%, QASP compliance ≥95%, CSAT ≥4.5/5). Cross-domain risk management on a 5×5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work. Personnel: hiring, retention (target ≤10% voluntary attrition), and time-to-fill commitments by labor category. Required qualifications Active PMP certification. ITIL Expert certification (or ITIL 4 Managing Professional / Strategic Leader). 10+ years progressive program management experience on federal IT contracts, including IDIQ task-order environments. Demonstrated success leading interdependent technical functions (network, cybersecurity, applications, enterprise systems) within a single P&L. Direct experience with DoD or NAF contracting environments; familiarity with CNIC Fleet & Family Readiness or comparable distributed Navy programs is a strong plus. Working fluency with PMI/PMBOK practices, Agile sprint execution, ITIL v4 service management, and SAFe coordination principles. U.S. citizenship; ability to pass a background investigation. Preferred qualifications Hands-on experience operating a Performance Dashboard (ServiceNow, Power BI, Tableau, or equivalent) for Government oversight. Prior accountability for ISO 9001:2015 or CMMI Level III contract execution. RMF and ATO boundary fluency at the program-leadership level. Active or recent DoD security clearance.