Program Manager, Business Operations

About the Role We're looking for a Program Manager to own and operate a centralized intake process for a fast-moving, cross-functional organization. This role sits at the center of how work enters and exits the function - triaging requests, setting intake standards, and ensuring only clean, well-scoped work moves downstream. It's a high-visibility, relationship-driven role where success depends on influence and trust-building rather than formal authority, and where a true white-glove, end-to-end approach to every request is expected. Key Responsibilities Own and operate a single, unified intake point for all incoming requests, initiative submissions, and cross-functional asks Drive alignment across sub-functions to consolidate fragmented intake processes into one unified system, building trust and demonstrating value along the way Triage and qualify every inbound submission, flag duplicates and gaps, and package well-scoped submissions for hand-off to the planning function Define and maintain intake standards, SLAs, and qualification criteria to ensure consistently clean, decision-ready submissions Own the outbound submission process to other teams — submitting, tracking, and following through from request to resolution Serve as the primary point of contact and relationship owner with key partner teams, maintaining those relationships over time Track status and commitments on every outbound ask, escalate stalled requests, and maintain a clear, current view for leadership Build and maintain reporting on intake volume, request types, turnaround time, and bottlenecks Continuously improve the intake operating model as the organization's footprint and cross-functional surface area grows Qualifications Required: 6-8+ years of experience in program management, business operations, or a highly cross-functional intake/operations role Demonstrated ability to build alignment and drive process change without formal authority, relying on trust and credibility Hands-on experience building and maintaining intake, triage, or workflow systems (e.g., Airtable, Asana, Jira, or similar) Strong analytical skills with the ability to work with volume, throughput, and SLA data to surface patterns and process gaps Proven ability to manage complex, multi-phase work-streams with competing deadlines and multiple stakeholder groups Strong proficiency with Google Suite (Docs, Sheets, Slides), including templates and lightweight automation Excellent written and verbal communication skills, with the ability to distill high-volume inputs into clear, exec-ready materials Highly organized self-starter with a strong bias toward documentation and structured process A true white-glove approach to service and relationship management, end to end Bachelor's degree in a relevant field or equivalent work experience Preferred: Comfort with multi-level tracking, field logic, and reporting views within workflow tools Key Details Start Date: Late September, 2026 Duration: Approximately 6 months (through March, 2027) Location: Remote (within the U.S.) Work Schedule: Full-time, 40 hours/week, Monday-Friday Pay Rate: $102-$117/hour + benefits (medical, dental, vision, 401k) Work Authorization: Must be authorized to work in the U.S. without sponsorship. Engagement: W2 Contract role through Maleda Tech.