Program Manager, Youth Programs

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham’s youth programs are built upon the commitment of the system to foster a diverse workforce in the healthcare field and a strong belief that educational and employment opportunities are vital for community wellness. The youth programs work in partnership with local schools and service students from 10th grade to college, to offer year-round internships, summer internships, after school programming, social emotional supports, enrichment and academic tutoring, and more. Reporting to the Program Director of Youth Programs, the Program Manager is responsible for leading the planning, implementation, and continuous improvement of Mass General Brigham's Youth Programs. Through a shared leadership model, each Program Manager partners across all youth program workstreams, including Academic Year Programs, Summer Jobs, Alumni Engagement, Career Navigation, and special initiatives—to ensure seamless operations, high-quality participant experiences, and the successful achievement of program goals. Working collaboratively as a leadership team, the Program Manager share responsibility for program operations, staff supervision, community partnerships, workforce development strategies, and student success. This role provides both strategic leadership and operational oversight, ensuring flexibility to meet changing program priorities while advancing equity, workforce development, and organizational goals. Principle Duties and Responsibilities: Provide strategic and operational leadership across the Mass General Brigham Youth Programs portfolio, including Academic Year Programs, Summer Jobs, Alumni Engagement, Career Navigation, Workforce Development initiatives, and emerging priorities, ensuring alignment with organizational goals and Community Health strategies. Lead the planning, implementation, evaluation, and continuous improvement of youth programs by developing innovative strategies, standardizing operational processes, and ensuring high-quality, equitable experiences for students, families, mentors, and community partners. Oversee all aspects of program operations, including student recruitment, onboarding, placements, compliance, program delivery, workforce readiness activities, orientations, retreats, graduations, and other educational and engagement initiatives. Supervise, coach, mentor, and develop Program Specialists, Coordinators, temporary staff, interns, and other assigned personnel through performance management, professional development, workforce planning, and fostering a collaborative, high-performing team culture. Cultivate and maintain strong relationships with students, families, mentors, hospital departments, schools, community organizations, workforce development partners, and other internal and external stakeholders to support participant success and expand educational and career opportunities. Partner closely with Youth Programs leadership and Community Health colleagues to establish shared priorities, coordinate staffing resources, manage cross-functional initiatives, and ensure seamless program implementation across multiple workstreams. Utilize quantitative and qualitative data to establish performance metrics, monitor program outcomes, evaluate effectiveness, prepare reports and presentations, and implement continuous quality improvement initiatives that advance organizational objectives. Manage program budgets, grants, contracts, and other funding resources while ensuring responsible fiscal stewardship, compliance with organizational policies, and sustainability of program operations. Represent Mass General Brigham Youth Programs internally and externally by participating in community meetings, advisory groups, recruitment events, conferences, and organizational committees while serving as an ambassador for youth workforce development initiatives. Provide leadership coverage across hospital campuses, community sites, and special initiatives as operational needs require, ensuring consistent program oversight, problem-solving, and decision-making. Lead special projects, pilot initiatives, organizational priorities, and new program development efforts as assigned by the Program Director to support the continued growth and evolution of the Youth Programs portfolio. Perform other duties as assigned in support of the mission, strategic priorities, and ongoing success of the Mass General Brigham Youth Programs. Qualifications Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Experience 3 – 5 years’ experience working in youth development programs required. 1 - 2 years of supervisory/management experience strongly preferred. Demonstrated understanding of youth development principles and trauma informed practice. Knowledge, Skills and Abilities - Excellent project management skills, including the ability to plan, organize, and execute projects effectively. - Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. - Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders. - Proficiency in project management software. - Excellent analytical and problem-solving abilities. - Ability to adapt to a fast-paced environment and manage multiple projects simultaneously. Additional Job Details (if applicable) Remote Type Hybrid Work Location 125 Nashua Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $79,560.00 - $115,720.80/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.