Program Specialist - National Accounts

Job Title: Business Development Specialist Reports to: Director - National Accounts, Environmental Basic Purpose: The Program Specialist, National Accounts partners closely with the Director, National Accounts to manage complex multi-site environmental testing projects and strategic client accounts across Canada. The role coordinates cross-functional teams, oversees project delivery, analyzes account performance, maintains select key client relationships, and supports growth initiatives while ensuring service quality, compliance, and customer satisfaction. Key Accountability/Responsibilities: • Manage planning, execution, tracking, and delivery of National Accounts projects. • Monitor client activity, spending, milestones, KPIs, and project performance. • Maintain account deliverables, quotations, and reporting within LIMS and related systems. • Define project scope, manage change requests, and maintain approval documentation, including contracts • Coordinate activities with operations, laboratory management, quality, R&D, customer service, and business development teams. • Identify project risks, implement mitigation plans, and escalate critical issues. • Ensure deliverables meet Bureau Veritas quality standards and client expectations. • Manage logistics, resources, scheduling, and communication across multiple client sites. • Prepare and interpret Business Reviews, Stewardship Reports, FLAG reports, and other client-facing deliverables. • Build and maintain strong client relationships and identify opportunities for account growth. • Translate technical environmental testing information into clear client communications. • Gather customer feedback and support continuous improvement initiatives. • Assist with proposals, onboarding activities, market analysis, and new business opportunities. • Maintain Salesforce, project databases, financial tracking systems, and required compliance records. • Develop presentations, training materials, meeting summaries, and status reports. Skills and Knowledge: • Advanced project management and multi-site project coordination. • Strong knowledge of environmental laboratory testing services and client delivery processes. • Proficiency with LIMS, Salesforce, Microsoft Excel, Microsoft Office Suite, Teams, and reporting tools. • Data analysis, KPI tracking, financial reporting, and performance measurement. • Scope management, risk assessment, quality assurance, and documentation control. • Client relationship management and stakeholder engagement. • Proposal support, account administration, and contract coordination. • Excellent written, verbal, presentation, and technical communication skills. Competency: • Customer Focus • Communication and Relationship Building • Analytical Thinking • Problem Solving and Decision Making • Organization and Attention to Detail • Collaboration and Teamwork • Adaptability and Continuous Improvement • Results Orientation and Accountability • Strategic Thinking • Conflict Resolution and Influence Education, Certifications and Experience: • University Degree or college diploma in Science, Chemistry, Environmental Studies, or a related discipline, equivalent experience considered. • 5+ years of experience • Experience managing complex projects, preferably within environmental, laboratory, engineering consultancy, or industrial service environments. • Demonstrated experience working with national or multi-location client accounts. • Advanced proficiency in Microsoft Excel and laboratory information management systems (LIMS).