Program Specialist, SCO Operations

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Overview Genesys is seeking a highly organized and analytical Program Specialist, SCO Operations to support operational programs, business processes, reporting, and organizational initiatives across the Solution Consulting organization. As a member of the Solution Consulting Operations team, you will coordinate operational programs, maintain reporting and KPI processes, support organizational initiatives, and contribute to improving operational consistency across regional and global teams. This role partners closely with cross-functional stakeholders to ensure initiatives are executed effectively, operational data is accurate, and business priorities are supported through scalable processes and reporting. The ideal candidate combines strong organizational skills with analytical thinking, enjoys improving how work gets done, and is comfortable managing multiple priorities in a collaborative, fast-paced environment. Key Responsibilities Program & Operational Support Coordinate operational programs, organizational initiatives, and recurring business activities across the Solution Consulting organization Support planning, execution, and tracking of operational initiatives, enablement programs, partner activities, and cross-functional workstreams Maintain project plans, timelines, action trackers, documentation, and centralized repositories to support program execution Coordinate meetings, follow-up actions, communications, and deliverables across multiple stakeholders and team Reporting & Business Operations Support recurring KPI tracking, operational reporting, dashboards, scorecards, and business review activities Collect, validate, organize, and maintain operational data from multiple stakeholders and business systems Prepare leadership presentations, operational updates, and reporting materials that provide visibility into organizational performance Support ad hoc reporting requests and operational initiatives while ensuring accuracy and consistency Success Measures / Key Performance Indicators Timely completion of assigned operational programs, projects, and deliverable Accuracy and timeliness of recurring reports, dashboards, and operational updates Quality, consistency, and organization of maintained documentation and operational assets Responsiveness to stakeholder requests and effectiveness of cross-functional coordination Consistent execution of reporting, program management, and operational processes Required Qualifications Bachelor's degree in Business, Operations, Management, Communications, or a related field, or equivalent work experience 2–4 years of experience supporting business operations, program coordination, project management, or operational initiatives in a fast-paced environment Strong organizational, analytical, and problem-solving skills Experience working with cross-functional stakeholders and coordinating multiple priorities simultaneously Strong written and verbal communication skills with the ability to present information clearly to technical and non-technical audiences Demonstrated attention to detail and commitment to accuracy and consistency Proficiency in Microsoft 365 applications, including Excel, PowerPoint, Word, and Teams Preferred Qualifications Experience supporting sales, presales, customer success, or other customer-facing organizations Experience supporting KPI reporting, dashboards, scorecards, or operational reporting activities Experience working within global organizations and coordinating across multiple time zones Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $73,400.00 - $129,200.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities . Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected] . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.