Program Success Manager

Program Success Manager Location: Remote (CA, FL, TX, MA, AZ, NY, and IL) Type: Full-Time About Springboard Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes. The Role We’re looking for a Senior Program Success Lead who genuinely loves working with people. At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here. This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges. We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence. If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding. Key Responsibilities Student Success & Engagement (Primary Focus) Own a portfolio of students, driving engagement, retention, and completion Build strong relationships through consistent outreach (calls, SMS, email) Coach students on time management, study habits, and staying accountable Proactively reach out to students who are falling behind and help them get back on track Navigate sensitive or challenging situations with empathy and sound judgment Cohort Ownership & Partner Support Own overall cohort health, ensuring students are progressing week over week Surface risks and wins early to internal teams and partners Support a high-quality student experience that drives client satisfaction Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students Insight Sharing & Continuous Improvement Use student interactions and data to identify trends and at-risk students Share clear, actionable insights with internal teams Contribute to improving how we support students through feedback and ideas Leverage tools and AI to work more efficiently and consistently Your Typical Day May Include Calling and messaging students to check in, motivate, and re-engage Following up with students who need extra support or accountability Reviewing student progress to identify who needs outreach Handling student questions or challenges in real time Participating in team syncs to share updates and flag risks Tools You’ll Use HubSpot (student communication and tracking) Slack (team communication) Google Workspace (notes and light tracking) AI tools (to support communication and efficiency) This Role Might Be for You If You: Have 5+ years in advising, customer success, coaching, or consultative sales Genuinely enjoy talking to people and building relationships throughout the day Bring strong emotional intelligence and lead with empathy Are proactive, action-oriented, and follow through consistently Can manage a high volume of conversations and priorities Are comfortable having direct, supportive conversations that drive action Are energized by helping others stay motivated and succeed Success in This Role Looks Like: Students are consistently engaged, supported, and making progress At-risk students are identified early and re-engaged quickly High volume of meaningful student interactions every day Strong retention and completion outcomes across your caseload Students feel motivated, confident, and clear on what to do next Why Join Us? This is a unique opportunity to directly impact people’s lives every day. You’ll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals. If you’re someone who thrives on connection, action, and making a real difference through daily interactions, you’ll find this role both meaningful and energizing.