Program Support Specialist

About SOVRA SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA , the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good. Learn more at sovra.com . Summary of the role The Program Support Specialist is a technical expert within the Transaction Model Program (TRX) who solves complex, cross-platform data and contract problems and helps shape the practices, processes, and procedures that keep TRX operating accurately and efficiently. This role sits at the intersection of contract management, government procurement, and data analysis — extracting and reconciling information across multiple system platforms then translating it into clear reporting and recommendations for internal teams, leadership, and customers. Beyond individual execution, this role leads process and initiative work: authoring SOPs, applying project management discipline to cross-functional efforts, and influencing how the team's operating standards evolve. The Specialist also serves as a technical resource and coach to less experienced team members, transferring knowledge on systems, contract workflows, and data practices. Success in this role requires strong critical thinking, comfort owning ambiguous or multi-system problems, and the judgment to know when to escalate versus resolve independently. Main responsibilities: Serve as a technical subject-matter expert for Program Support work, solving complex, cross-system problems involving contract data, pricing, and CRM records. Lead the creation and maintenance of Standard Operating Procedures (SOPs) for core Program Support workflows and help drive adoption across the team. Own end-to-end processing of contract amendments — change orders and related data entry in support of client systems while applying project management discipline to more complex or multi-step contract actions. Apply working knowledge of government procurement practices to guide contract handling, supplier onboarding, and compliance-related data entry. Extract and reconcile data across multiple system platforms to support accurate, auditable reporting. Analyze contract and portfolio data to identify trends, discrepancies, and risks, and report findings with recommendations to the manager and senior leadership. Validate that suppliers reflect approved pricing across Marketplace and supplier-supported ecommerce sites; investigate and resolve root causes of discrepancies. Own CRM data stewardship — supplier additions, contact data, and key fields — including proactive data-quality checks and hygiene routines, not just updates. Perform peer review of data entered by other Specialists and provide functional guidance and coaching to less experienced team members. Research and confirm points of contact for Buyers and Sellers in support of insight reporting. Provide advanced Excel support — consolidating and combining data using formulas, pivot tables, and similar tools — to support reporting and analysis needs. Lead or contribute to cross-functional initiatives (e.g., data consolidation, automation, reporting improvements), partnering with internal and external stakeholders. Move from reactive to proactive reporting: identify insights and surface them to the manager and leadership rather than waiting to be asked. Triage and resolve inbound requests, escalating through a formal escalation workflow when issues fall outside standard scope. Maintain tracking spreadsheets and other data sources required for accurate, auditable reporting. Collaborate with cross-functional teams and individuals, suppliers, buyers, and clients as needed. Proactively identify and recommend improvements to internal processes, systems, and reporting. Desired profile: Strong critical thinker and analytical problem-solver with working knowledge of contract management and government procurement processes. Project management mindset — able to write clear SOPs, lead initiatives independently, and influence process and procedure improvements from a technical perspective. Advanced Excel skills and comfort working across multiple data and CRM platforms, with an eye toward data quality and stewardship rather than just data entry. Effective communicator and coach, able to translate technical and data findings for operational and leadership audiences and provide functional guidance to less experienced colleagues. Detail-oriented and self-motivated, with strong follow-through on complex, ambiguous work and a professional demeanor under pressure. Qualifications: Bachelor's degree or equivalent experience. 3–5 years of experience in program/contract support, government procurement, financial services, or a similar field, with demonstrated growth into more technical or analytical work. Advanced proficiency in Excel; experience with CRM platforms (e.g., HubSpot) and contract/procurement systems (e.g., ePro or comparable) strongly preferred. Experience writing SOPs or process documentation preferred. Exposure to project management methods or tools is a plus. Thank you for your interest in SOVRA. At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices. International Data Base Corp doing business under SOVRA tm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States. International Data Base Corp, que opera bajo el nombre comercial SOVRA tm, participa en E-Verify. Si es seleccionado para el empleo, se le solicitará que proporcione la información de su Formulario I-9 para confirmar que está autorizado a trabajar en los Estados Unidos.