Programme Manager (Custom Programmes) - 2 vacancies

Programme Manager (Custom Programmes) - 2 vacancies Lead the end-to-end delivery of bespoke executive programmes for global organisations, working closely with clients and world-leading faculty at Cambridge Judge Business School. JBS Executive Education Ltd (JBSEEL) is a limited company wholly owned by the University of Cambridge, based within Cambridge Judge Business School. We deliver both Open Programmes – executive learning open to anyone at the requisite career level – and Custom Programmes, bespoke learning designed around individual organisations' strategic needs, delivered face-to-face, live online, and digitally. We're also home to The Psychometrics Centre, a research institution specialising in psychological assessment. Our programmes are led by Cambridge Judge Business School's world-leading faculty, drawing on the latest research and the wider Cambridge ecosystem to deliver transformative learning that makes a lasting impact on our clients. We're a growing team of around 90 staff, proud to be a certified B Corp and Athena Swan Bronze Award holder, and committed to an inclusive environment where everyone can thrive. Job Overview: As a Programme Manager, you will change leaders who change the world by bringing together all programme components and supporting our clients, team, and faculty to deliver a transformative learning experience to our participants. The role holder will be based in the Custom Programmes team, who focus on addressing the specific learning and strategic needs of our portfolio of organisational clients. The successful applicant will be responsible for the detailed end-to-end project management and on-site delivery or launch of a digital product of a range of programmes for senior executives from local, national, and global organisations. Main responsibilities include: Project and event management Stakeholder management Communication and information Some programme schedules will be outside normal working hours, including weekends, and the flow of work may not follow a regular working week. However, we understand the importance of flexibility in managing work-life balance and our structure includes flexible working hours to accommodate individual needs and preferences. Project and event management Manage the development and delivery of bespoke programmes for client organisations using formal project management disciplines, including project plans, risk registers and risk management discussions, stakeholder maps and plans, communications plans, budget tracking, resource plans, weekly dashboards including tracking to milestones and risks. Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme. Chair team discussions around activities, milestones, due dates, tasks due and dependencies, ensuring adequate planning, control and delivery of outputs. Take full ownership of administrative arrangements for a portfolio of programmes, including but not limited to booking and securing accommodation, travel, catering, audio-visual (AV), entertainment, dinners, setup and maintenance of a virtual learning environment (VLE). In co-operation with Client Relationship colleagues and Learning Designers, confirm the arrangements and terms with contributing faculty and external speakers, ensuring teaching materials are received, reviewed, and, when necessary, translated in a timely manner. During programme events, ensure clients and participants are fully supported in their learning experience with us. This includes commitment to the quality of all aspects of the event including co-ordinating with faculty, external providers/contributors, catering, facilities, and AV/IT teams as required, working as a team to deliver the best possible learning experience to participants including out-of-hour event set-up and networking commitments. Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely. Stakeholder management Work collaboratively with other members of the Programme Management team and staff in Executive Education, as well as the faculty of the Business School, to execute the development and delivery of a programme. Manage internal and external stakeholders with confidence and diplomacy. Manage all aspects of service for our clients to a very high standard and provide first-class customer service for our clients and programme participants. Identify suitable service providers, including programme venues, hotels and Colleges to ensure participants' and clients' needs are met. Communication and information Communicate with programme participants throughout their learning journey before, during and after their programme to ensure they feel well informed and supported at any stage. Schedule and lead, in collaboration with learning designers and Academic Programme Directors, roundtables and rehearsals with the entire faculty team ahead of each programme delivery. Collate, analyse, and distribute feedback to the Academic Programme Director and other stakeholders as appropriate, and chair debrief meetings for each programme for continuous improvement of our portfolio. Maintain and update business information held by the company for suppliers and clients. Ensure that all records in the business management system (BMS) and workflow management system are accurate and kept up to date, in accordance with company policy and data protection regulations. Additionally • Contribute effectively to JBSEEL values and team activities. • Participate in and contribute to special projects where relevant. Education and qualifications Essential Graduate level or equivalent qualification/experience. Desirable Formal project management qualification (e.g. APM, Prince 2, Agile or other) Experience & skills Essential Experience of providing high-quality customer or client service in a professional environment. Experience of managing multiple priorities and deadlines effectively. Experience of working with a range of stakeholders, such as clients, senior colleagues and external suppliers. Excellent written and verbal communication skills. High level of accuracy and attention to detail in record-keeping and data management. Confident user of standard office software and collaboration tools ,with willingness to learn new systems ,including virtual learning environments. Willingness to work occasional evenings and weekends, with notice, in line with programme schedules. Desirable Experience of supporting online or blended learning events or programmes. Experience of working in higher education, executive education or professional training. Values & behaviours (all Essential) Willingness to take ownership of programme quality and contribute to continuous improvement. Customer-centric approach,focused on delivering an excellent participant experience. Ability to demonstrate JBSEEL values: world-leading excellence,growth mindset,making others great,being positive and solution-oriented,and working better together. Commitment to equality,diversity and inclusion,and to working effectively with people from a wide range of backgrounds. Mandarin-speaking abilities The deadline for applications is 23:59 on Monday, 31 August 2026. We encourage you to apply early as we will be reviewing applications on an ongoing basis, and may close this ad early once suitable candidates have been found. Department Custom Programmes Role Programme Manager Locations Cambridge Remote status Hybrid Yearly salary £33,361 - £41,474 Employment type Full-time Employment level Professionals Cambridge Our Perks & Benefits 🏄🏻‍♀️ 33 days annual leave + bank holidays We value that you get more time with your family and friends. Therefore, we offer all employees 33 days of annual leave per year PLUS bank holidays (pro-rata for part-time staff). 🕐 Flexible working hours We understand the importance of flexibility in managing work-life balance. Our structure includes flexible working hours to accommodate individual needs and preferences. 🧠 Training & development We are passionate about life-long learning and continuous growth. All employees are entitled to an individual training budget, Executive Coaching, attend our Open Programmes and internal Academies. 💰 Monetary incentives We recognise how important every penny is. We offer a generous USS pension scheme, as well as yearly salary reviews, bonus schemes, performance-related pay, and a Cost of Living Allowance. Regular social & team events 🕺 We want to get to know YOU. Our Social Committee organise a full calendar of events inside and outside working hours, as well as regular team Away Days and School-wide Summer & Christmas parties to help create a tight-knit community. 🥯 On-site catering facilities We know what helps our team get through each day. Our building hosts a café and dining room serving hot and cold drinks, hot meals, sandwiches and snacks throughout the day for a subsidised rate. Our Culture We recognise that in order to succeed, we need to ensure that we have a healthy, happy team. Our latest survey results (July 2025) indicated a Net Promoter Score of 94%. Our main office is based in the centre of the stunning city of Cambridge, a short walk from the River Cam and the endless shops, restaurants, and attractions that Cambridge has to offer. We recognise that one working pattern does not fit everyone. We offer flexible, hybrid working, with a working day that suits your individual commitments. Our teams are close-knit and supportive. We are proud to offer regular training, team-building opportunities, extra-curricular activities and People Leaders who are committed to ongoing support and development for their teams.