Programme Manager - Member Engagement

Programme Manager - Member Engagement Blue Light Card. Individually great, together unstoppable The Role and the Team Our platform connects millions of members with savings and experiences that make a real difference to their everyday lives, and Member Engagement is a key strategic focus for Blue Light Card, bringing together personalisation, loyalty, and cross-category initiatives to make the experience more relevant and rewarding for every member. Reporting to the Director of Member Engagement, you'll take end-to-end ownership of the programme plan across five working groups spanning CRM, data, product, and go-to-market teams. This is a six-month fixed-term contract for someone comfortable building structure in ambiguous environments, working in close partnership with a Technical Programme Lead and contributing actively to BLC's wider Programme Management community. What You'll Do · Own and drive the end-to-end programme plan across the Member Engagement pillar, developing the planning frameworks, governance structures, and operating rhythms that create accountability and momentum across all workstreams · Translate strategy into structured, executable plans across CRM, data, personalisation, loyalty, and go-to-market teams, ensuring workstreams are sequenced, owned, and aligned to strategic priorities · Partner with the Technical Programme Lead on integrated planning and dependency management, keeping business and technical delivery aligned as the programme evolves · Coordinate proactively across working groups and functions, resolving blockers and fostering a collective delivery mindset before challenges escalate · Anticipate risks and delivery gaps, developing robust mitigation approaches and maintaining accountability across the pillar · Establish and maintain a strong operating cadence, including planning cycles, progress tracking, and reporting that gives leadership clear visibility of performance against objectives · Partner with senior leaders to stress-test and refine strategic priorities, using execution data and structured insight to surface what is and isn't working · Build a measurement framework that connects programme outputs to member outcomes, creating the evidence base that informs what scales and what stops · Develop and apply AI-enabled approaches to programme management, structuring plans, automating reporting and tracking, and identifying opportunities to reduce coordination overhead What You'll Bring · Significant experience leading cross-functional programmes end-to-end in product-led, digital environments, with a track record of turning ambiguous strategy into clear, structured delivery frameworks with measurable outcomes · A background of building decision-making frameworks, governance structures, and operating cadences from scratch, rather than inheriting them · Solid experience working alongside CRM, product, and data teams in an Agile environment, with a practical understanding of how digital delivery works at sprint level · Experience partnering with technical leads on integrated planning, with confidence managing cross-functional dependencies across business and engineering delivery · Strong prioritisation skills anchored in outcomes, with the ability to challenge direction, hold teams to account, and influence senior stakeholders without direct authority · A collaborative approach that goes beyond coordination, championing shared ownership and collective ways of working across functions · Familiarity with AI tools and a genuine interest in applying them to improve how programmes plan, report, and execute would be a bonus Our Culture Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer · 25 days annual leave plus public holidays and an additional day off for your birthday · A Moments that Matter day – one extra day of leave each year to use for something that matters to you · Buy and sell holiday scheme of up to 5 days · A volunteering/fundraising day – one paid day each year to give something back to the community · Annual company bonus scheme – linked to both company and individual performance · Your own Blue Light Card and exclusive access to thousands of discounts · Personal growth fund of £450 per year to invest in your development · Private Medical Insurance that includes cover for pre-existing conditions · Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension · Enhanced Maternity, Partner, Adoption and Shared Parental Leave · Healthcare cash-back plan · Colleague Assistance Programme – 24/7 confidential support whenever you need it · Hybrid working and flexible hours · EV charging and free parking onsite at HQ · Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) · On-site gym including free HIIT and stretch classes at HQ #LI-Hybrid Department Marketing Locations Cossington, London Remote status Hybrid