Programmer/Analyst-Level 2

Job Description This is a remote position. One of our large clients is looking for a contract Programmer/Analyst- Level 2. Role details are as below: Position Title: Programmer/Analyst - Level 2 # of Openings: 1 Est. Start Date(potential): 09/14/2026 Term: 6 months Extension Terms (potential): 2 renewal terms of 6 months each. Location Details This position requires the Designated Personnel to provide the Services on a remote basis, as directed by the client. Scope of Work & Description of Services Our client requires one Programmer/Analyst - Level 2 resource to provide technical analysis, development, troubleshooting, documentation, testing, and production support services for the Infor Application Suite and the Infor upgrade project currently underway. Allocation is on an as-needed basis and is not a guaranteed allocation. The Infor Application Suite includes human resource management and finance systems using applicable technologies, including Talent Management, Global Human Resources (Global HR), Lawson Finance S3, Workforce Management, Lawson Business Intelligence (LBI) and Smart Notes, Smart Office, Infor Process Designer, Infor Security Administrator, d/EPM, and Common Business Oriented Language (COBOL). At client’s sole discretion the services may include, but are not limited to, the following tasks and/or deliverables, as and when directed by the client: a. Providing technical assistance with Infor suite upgrade activities. b. Analyzing, planning, designing, developing, maintaining, testing, troubleshooting, and supporting applications associated with the Infor Application Suite. c. Reporting to a team lead, providing updates and status, and tracking time against assigned work items. d. Adhering to governance, standards, and best practices of the Infor platform and client software delivery processes. e. Documenting system design, concepts, facilities, components, interfaces, operational environment, data structures, files, sub-systems, modules, programs, batch and online processes, production monitoring procedures, testing strategy, and related systems information. f. Analyzing functional requirements to identify information, procedures, decision flows, and solution alternatives. g. Investigating, troubleshooting, and resolving configuration, application, service, integration, and legacy application issues in a timely manner. h. Performing break and fix support, regression testing, and supporting inbound and outbound interfaces to various systems and middleware. i. Developing test plans and test cases. j. Creating, updating, and maintaining procedures, standards, and system documentation for new systems or changes to existing systems. k. Providing day support for production issues and providing information and/or workarounds, where applicable, for multiple production support applications. l. Creating product backlog items or bugs based on issues found or reported by business units in the agile framework. m. Managing production support tickets for applications from intake through implementation, including defects during the project warranty period. n. Updating incident and work order tickets assigned by Information Technology (IT) support and creating production support tickets within established processes. o. Assisting the Centre of Excellence (COE) quality test team with enquiries or clarifications related to application defects or enhancements being tested in user acceptance testing (UAT). p. Providing technical, design, and architectural support to other team members, and leading smaller projects or assisting in coordinating related activities across functional areas, as required. q. Providing on-call support after hours, including weekends, if required. Requirements Experience Minimum five (5) years of experience with the Infor Application Suite. Demonstrated experience performing technical analysis, development, troubleshooting, testing, documentation, and production support for Infor and Lawson applications, including applications related to human resource management and finance systems. Experience with Infor technologies such as Talent Management, Global HR, Lawson Finance S3, Workforce Management, LBI and Smart Notes, Smart Office, Infor Process Designer, Infor Security Administrator, d/EPM, and COBOL. Experience supporting upgrade activities, regression testing, break and fix work, UAT clarification, inbound and outbound system interfaces, and production support activities. Skills (Depth & Breadth) Strong analytical, technical analysis, development, troubleshooting, documentation, and problem‑resolution skills. Ability to work with clients, business units, technical teams, quality assurance, and team leads to clarify requirements, resolve issues, and support delivery. Ability to provide technical, design, and architectural support to team members and coordinate work across functional areas, as required. Working knowledge of general insurance terminology and practices.