Project Coordinator

Job Description This is a remote position. This role supports the Capacity Management team by overseeing and dynamically managing the capacity of our client’s reviewer pool. The role is highly cross-functional, requiring regular interaction with reviewer teams and internal production teams to ensure seamless project flow. ​ ​ While the majority of projects are processed efficiently via automation, requiring minimal oversight, this position demands a level of technical proficiency and analytical rigor . Our client’s commitment is to relentlessly pursue increased automation, enabling the team to focus on quality assurance, strategic process improvements, and strengthening key relationships with our vendors and clients. ​ Our client operates as a global team, providing Project Management support across all time zones. They manage a dedicated network of hundreds of linguists, focusing heavily on their training and development, which contributes to their low industry-turnover rate. A key aspect of this role is the ability to develop and deliver effective training to both internal team members and linguists. ​ Main Duties & Responsibilities ➢ Reviewer Capacity Management ➢ Tracking and processing reviewers’ holidays ➢ Daily follow up activities, managing extension requests and reassignments, supporting on-time delivery (OTD) ➢ Working with our client’s specific applications ➢ Basic troubleshooting of internal and client specific tools ➢ Query delegation ➢ Running Reports ➢ Learning and working with client-specific tools ➢ Ensure consistency across the program, suggest and share best practices ➢ Initiate process improvements, develop the program further ➢ Provide support and partnership to other teams, internally or externally ➢ Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates, etc. ​ Requirements The candidate must have/be: - A minimum of 1-2 years project management experience working in Localization - Demonstrated Technical Savvy: A strong aptitude for quickly learning and mastering new technical tools, applications, and complex systems. - Advanced Data & Reporting Skills : High-level experience using MS Office suite, with a particular emphasis on advanced Excel skills (e.g., pivot tables, VLOOKUP, data manipulation) for reports management and analysis. - Self-sufficient and reliable, ability and willingness to learn new tools - Acceptance of working independently with some support being provided remotely - Excellent time management skills and the ability to adapt to change - Ability to communicate clearly in writing (English) and face-to-face online - Excellent attention to detail and customer service skills - Ability to work under pressure in a deadline driven environment ​ Advantageous: - Experience in teaching or training - Previous translation or localization experience - Understanding/experience working with more than one language/culture - Experience with Google online tools such as Drive, Docs, Sheets, etc. - Experience handling high volume of emails - Documenting process - Advanced knowledge in Excel (formulas, macros, etc.)