Project Lead

Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. The Role As a Programs Specialist for Go-To-Market, you will own and deliver defined Customer Success initiatives that improve efficiency, consistency, and scalability across the lifecycle. You will take scoped problems and drive them through structured design, implementation, and adoption. This role bridges operational execution and structured problem-solving, ensuring initiatives are delivered with quality, cross-functional alignment, and measurable impact. What will you be doing Project Management: Design, implement, and manage Customer Success initiatives from problem definition through rollout, adoption, and iteration, including support in defining metrics, to enhance customer satisfaction and retention. Operational Scoping: Scope projects and optimize workflows identifying and creating clear documentation (playbooks, process guides and visual aids) that help achieve business outcomes. Cross-functional Collaboration: Align with CX, Marketing, Sales, Product, and Enablement to ensure CS initiatives support broader go-to-market priorities. Tool enhancements: Partner with Systems teams to enhance the CS tech stack to improve the experience of field teams and reporting to the business. Communication: Establish and maintain robust communication channels to ensure alignment across regional and global Customer Experience teams and stakeholders. About You 3+ years of experience in Project Management, Operations, or a Strategic role within a Customer Success, Customer Service or Go-to-Market organization. Proven ability to localize and scale operational processes. Technological curiosity combined with some experience with project management, customer relationship management, or design tools. Experimentation with AI features a plus. Excellent verbal, written, and visual communication skills, with the ability to clearly articulate operational strategies and business outcomes to senior leadership. Demonstrated success in working cross-functionally and building strong, collaborative relationships with diverse teams. A highly proactive and results-driven mindset with a focus on defining and improving operational processes and performance. Onsite Requirement: 3 days a week for the first 6 months, transitioning to 2 days a week upon regularization. Shift: APAC Given the global scope of this role, occasional flexibility in working hours is required to facilitate collaboration with international stakeholders. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.