Project Manager

Description The Project Manager is responsible for managing client orders from inception to completion, ensuring timely fulfillment, maintaining strong client relationships, and optimizing internal processes to drive operational efficiency. KEY RESPONSIBILITES Manage multiple high-volume Promotional and Print projects (up to $2MM annually) while meeting deadlines in a fast-paced environment. Serve as the primary client contact, ensuring satisfaction, retention, and alignment with gross profit goals. Oversee full order lifecycle—from sourcing and quoting to delivery—while maintaining accurate records in ERP systems. Gather order specifications, obtain competitive quotes from preferred vendors, and manage vendor relationships while tracking production schedules to ensure cost efficiency and on-time delivery. Collaborate across internal teams, manage vendor relationships, and ensure timely, cost-effective fulfillment. Drive process improvements and operational efficiency. Manage logistics, inventory, and eCommerce platforms, including client stores and workflows. Ensure compliance with internal systems, processes, supplier invoicing, and work-in-progress (WIP) management, while consistently delivering exceptional customer service. Support the team, business goals, and broader organizational initiatives by performing additional related duties as needed. HIGH LEVEL COMPETENCY REQUIREMENTS 5+ years of experience in project management or client-facing roles, with 3+ years specifically in print and promotional products. Proven track record managing client revenue up to $2MM annually, with a focus on satisfaction and retention. Strong organizational, communication, and problem-solving skills; proficient in Microsoft Office (especially Excel), Google Workspace, and ERP systems. Deep knowledge of product categories including print, direct mail, branded merchandise, and vendor management. Skilled in full order lifecycle management, inventory tracking, and sourcing. Self-motivated, detail-oriented, and capable of working independently while collaborating with internal teams as needed. COMPENSATION Expected to work 40 hours or more per week, based on business needs. Eligible for performance-based incentives. Not eligible for overtime. About the Company Smart Source (the “Company”) was founded over a decade ago with one vision: to provide you, our customers, with a better way to manage branded communication costs – including all aspects of print spend and to provide a “one stop shop” focused on lowering costs and improving the ability to promote their brand. Today, Smart Source has developed into one of the industry’s largest and fastest growing print and promotional distributors. We boast a national reach and a database of several hundred suppliers capable of providing every commercial and promotional marketing material imaginable. As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that leverages excess capacity from our certified vendor sources. In addition, our Print-on-Demand software offers customers the ability to customize marketing material specifically created for their company and eliminate the need for large pre-printed inventory. Smart Source serves as your Print Procurement & Marketing Department, offering total solutions including: » Business Process Outsourcing » Print and Promotional Product Sourcing » Operational Print and Marketing Materials » Inventory Management » Design & Brand Compliance » Digital Asset Management » Web Design/Internet Marketing