Project Manager

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As a Project Manager at Opensity Solutions, you will serve as the single point of accountability to the client for project outcomes. You will own the client relationship, scope, commitments, and overall success of assigned projects — including infrastructure upgrades, client onboarding, acquisitions, and ServiceNow development. This role requires strong client relationship management, strategic project leadership, and exceptional communication skills to drive cross-functional teams toward successful, on-time, and on-budget delivery. Job type : Full time/Permanent Location: Remote in Ontario/Alberta Compensation: CAD 100,000- 110,000 per annum ROLES & RESPONSIBILITIES Responsibilities for this role include, but may not be limited to, the following: Client & Stakeholder Management Serve as primary client contact and relationship owner, acting as the single voice to the client. Lead all client meetings, workshops, steering committees, and governance forums. Manage client expectations regarding scope, timeline, risks, and deliverables. Communicate status, risks, issues, and change requests clearly and proactively. Own executive-level escalations and drive resolutions with urgency and transparency. Scope, Planning & Decision Ownership Own project scope, objectives, and success criteria in alignment with client and organizational strategy. Maintain the master project plan and milestone commitments, confirming priorities with the client. Approve priorities, sequencing, and trade-off decisions that impact delivery timelines or scope. Own and enforce change control processes, including change order negotiations with the client. Hold final approval authority for all deliverables prior to client submission. Governance, Reporting & Risk Management Own the final status reporting delivered to the client, including messaging around delays or risks. Prepare, review, edit, and contextualize delivery metrics, RIDAC logs, and forecasts. Decide mitigation strategies for delivery risks and issue. Manage executive-level escalations and ensure compliance with PMO standards and governance requirements. Financial & Commercial Management Own project budget, forecasts, and overall financial performance. Approve invoicing inputs and track commercial health of assigned projects. Lead change order discussions and client negotiations for scope or cost adjustments. Ensure contract compliance across all project deliverables. KNOWLEDGE, SKILLS & ATTRIBUTES Proven ability to lead and deliver technology projects in a fast-paced, dynamic environment. Strong client relationship management and communication skills with a track record of high client satisfaction. Expertise in project planning, risk management, and cross-functional team leadership. Business acumen with the ability to align project outcomes to organizational strategy. Proficiency in communicating technical concepts to non-technical audiences. Experience managing projects with distributed and offshore/nearshore delivery teams. Strong financial and commercial management skills, including budgeting, forecasting, and change order negotiation. High ethical standards and commitment to confidentiality and data security. Dedication to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation. Commitment to diversity, equity, and inclusion. QUALIFICATIONS & REQUIREMENTS 5+ years of technical project delivery experience with direct client-facing responsibility. Experience leading implementations of general technology services, including but not limited to: Microsoft Enterprise Infrastructure Solutions (Azure, Active Directory, Microsoft 365, SharePoint, etc.) Document Management Systems (iManage, NetDocuments, etc.) Virtualization Platforms (VMware, Nutanix, etc.) Data Storage, Backup, and Disaster Recovery Security Operations and Compliance (SOC2, ISO audits, etc.) Datacenter migration, circuits installation Enterprise and Solution Integration Firm merger and acquisition integration. Experience managing projects with offshore/nearshore delivery teams and structured handoff cadences across time zones. Education Bachelor's degree in Business, Project Management, Management Information Systems, Computer Science, or related field required. Credentials / Certifications PMP certification preferred. Agile certification (e.g., Scrum Master) a plus. ITIL certification a plus. Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.