Project Manager (Client Relations)

We’re Hiring: Project Manager (Client Relations) Based in Ecuador | Full-Time | Hybrid About Us Industry FinTech (IFT) is transforming the world of private capital markets through technology, automation, and operational excellence. We’re a fast-growing company headquartered in Miami, with a global mindset, and we’re now building out our team in Quito, Ecuador. If you’re a detail-oriented project manager who thrives on keeping things organized, aligning cross-functional teams, and building better processes—this is your opportunity to make a real impact. The Role We’re hiring a Project Manager to join our Client Relations team in Quito. This role will work across multiple departments—Client Relations, Operations, Marketing, and Product—to ensure key initiatives are executed smoothly and that client journeys are fully managed from start to finish. You’ll play a critical role in coordinating teams, tracking progress, building documentation, and making sure projects stay on schedule. You’ll use ClickUp daily to assign tasks, follow up on deliverables, and make sure nothing falls through the cracks. What You’ll Do Lead and manage cross-functional projects across departments Drive and track the entire client onboarding journey, coordinating handoffs between teams Use ClickUp to break down large projects into actionable tasks, assign owners, and follow up Maintain visibility on project status and ensure milestones are hit Create and update documentation, including process flows and SOPs Identify bottlenecks early and take ownership to solve them Track project timelines and costs to support better planning and decision-making Work with department leads to improve processes and execution across the company What We’re Looking For Must-Haves: Fluent English communication (written and spoken) 2+ years of experience in project management, process improvement or business analyst experience Strong knowledge of ClickUp (or similar PM tools like Asana, Trello, etc.) Strong follow-through and accountability mindset Ability to manage multiple projects and deadlines at once Experience breaking down large goals into small, trackable tasks Comfortable coordinating across multiple departments and stakeholders Bonus Points For: Background in client onboarding, customer success, or internal ops Experience in SaaS, startups, or fintech Familiarity with building documentation and SOPs What You’ll Get Competitive local salary Performance-based bonuses Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays) 15 days of paid time off, plus 1 extra day each year Company laptop + home office setup (after 3 months) Hybrid work setup (mostly remote + a few coworking days per month) Career growth in a fast-scaling global fintech Ready to Join the IFT Team? We’d love to hear from you! You can apply through one of these ways: Send your resume in English to [email protected] with the subject: “Project Manager – [Your Name]” Apply through our hiring platform: https://industryft.hire.trakstar.com/jobs/fk0pe2z?source= Or apply directly via LinkedIn