Project Manager, CS Operations

Join the Team Modernizing Medicine At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The role of the Project Manager, CS Operations, is to oversee and manage the successful execution of moderate-to-complex projects within the Customer Success organization . This role is responsible for project planning, coordination, risk management, and stakeholder communication, ensuring initiatives are delivered on time, within scope, and aligned to ModMed's strategic goals . The Project Manager drives cross-functional collaboration, ensures accountability, and identifies opportunities for process optimization with in CS Operations . This role will support the Operational Excellence program in defining the business cases, how we will measure the return to value on the proposed initiatives, and work with the project team to manage the scope, schedule, and budget necessary to deliver the implementation of process excellence, business int egration, technology adoption, and/ or operational readiness projects . Role & Responsibilities Project Execution & Management: Execute end-to-end project management for CS Operations initiatives . Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives . Stakeholder Coordination & Alignment: Serve as the central point of contact for project teams across Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery . Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables . Risk Tracking & Mitigation: Identify and track project risks, issues, and dependencies . Proactively escalate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks . Operational Readiness Support: Coordinate tactical workstreams to support new product launches and process updates . Ensure that training materials, documentation, and internal comms are updated and ready for team rollout . management methodologies, tools, and templates . Drive operational efficiencies in how CS Operations executes projects . Operational Reporting & Visibility: Maintain project dashboards and deliver regular status reports . Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams . Process Adherence & Maintenance: Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity . Provide feedback on existing workflows to help drive operational efficiencies within the project management lifecycle . Skills & Requirements Education Level: Bachelor's Degree Required Field of Study: Healthcare, Management Information Systems, Business Administration, Operations Related Experience / Qualifications: 5-7 years of related healthcare and/or project management experience End-to-End Project Execution SaaS Customer Success / Operations Stakeholder Coordination & Alignment Tactical Roadmap Tracking & Scheduling Operational Reporting Cross-Functional Collaboration Change Management Implementation Process Refinement & Documentation Tech Stack: CRM (Salesforce), Asana, Jira, Google Suite Qualifications / Competencies / Skills: Operational Strategy; Process Improvement; Workflow Optimization; Cross-Functional Leadership; Change Management; Continuous Improvement; Operational Scaling; Proactive Risk Mitigation; Executive Presence PMP, PMI preferred ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .