Project Manager, Government Accounts (Digital Marketing/Advertising)

🐸 Why Join Our Team? When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail🐕) We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like: 🩺 Health, dental, vision, and ancillary benefits 🐣 Paid maternity and paternity leave 🌞 Unlimited PTO and Summer Fridays 🌻 Autonomy and flexibility 🧠 Company-paid access to coaching and therapy 💸 401k plan with match and 1:1 access to investment advisor 📚 Professional development opportunities 💻 Remote-hybrid flexibility 🌈 Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic. We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview. 🎧 Accommodation Requests Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question. 🌍 Where is This Role? While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in: 📍 Louisville, KY 📍 Cincinnati, OH 📍 Indianapolis, IN 📍 Chicago, IL Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. This is because we’ve found the ability to seamlessly collaborate in-person is very valuable to the nature of our work. Regardless of location, onsite time and periodic travel for things like client meetings, collab sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact. 💻 Check Us Out To learn more about our agencies and work, visit www.leapgroupnetwork.com 💎 Who is the Project Manager? This Project Manager will support our government-sector client portfolio, where our delivery model differs slightly from the private sector. This role blends hard, disciplined project management skills with the client-facing finesse of account management. You’ll manage a high volume of light-touch government accounts (40–50) while ensuring each receives clarity, structure, and excellent service – helping our teams deliver on-time, on-budget work that supports impact. You’ll be a great fit if you’re energized by variety, highly organized, comfortable in a fast-paced environment, and skilled at balancing project execution with professional, proactive client communication. Broad responsibilities include: Own project timelines, deliverables, scopes, and budgets for all assigned government accounts. Create clarity for internal teams through detailed project plans, status updates, documentation, and risk mitigation efforts. Ensure work moves efficiently through creative, strategy, production, and development teams using standard Leap processes and our project management system, Adobe Workfront. Provide proactive forecasting of hours, resourcing, schedules, and potential bottlenecks. Maintain a consistent cadence of communication and documentation across a high volume of projects. Serve as the primary point of contact for government accounts, delivering a high-touch, service-minded client experience similar to an Account Manager. Onboard new clients, guide them through Leap processes, and ensure they feel supported and informed. Communicate project statuses, next steps, and expectations professionally and confidently. Facilitate client meetings, recap action items, and follow through to keep work moving. Identify opportunities for cross-sell/upsell or expanded engagement, working in tandem with senior Account Management leadership. Guide clients through nuanced requests or complex workflows, using discretion and sound judgment. Help uphold standards for documentation, accuracy, communication, and process consistency across government accounts. Bring a mindset of continuous improvement, contributing ideas for more efficient workflows, better tools, or clearer processes. 📚 What do You Need? 3+ years of project management experience, ideally in an agency, marketing, digital, or creative environment (or adjacent field with highly transferable skills). Experience managing a large volume of concurrent projects with strong attention to detail and follow-through. Prior involvement in client-facing roles, such as project management, account management, sales, customer success, consulting, or operations. Strong ability to communicate professionally with external stakeholders, including clients from government, nonprofit, or regulated industries. High comfort with processes, structure, documentation, and deadlines in a fast-paced, multi-stakeholder environment. Experience with project management platforms. Proven ability to anticipate needs, manage risk, and keep projects on track. Ability to navigate ambiguity, stay calm under pressure, and adapt quickly to changing needs. Preferred but not required: Experience supporting government or public-sector clients or familiarity with their compliance, communication, and procurement nuances Background in agencies that use a combined AM/PM model Experience in Adobe Workfront · Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.