Project Manager - Healthcare

Job Title: Project Manager - Healthcare

Reports To: Head of Irish Projects

Position Overview

We are excited to announce an opening for a Project Manager – Healthcare within our Global Projects Team. This is a central, client-facing role dedicated to ensuring new healthcare partners experience a seamless transition to the Softworks solution.

As the primary lead during the implementation lifecycle, you will blend hands-on technical configuration with high-level project management. You will be responsible for:

· Project Management: Driving the project lifecycle to ensure all milestones are met and the solution is delivered on time and within scope.

· Consultative Analysis: Partnering with clients to understand their unique operational requirements.

· Solution Design: Translating those needs into a functional software configuration that delivers immediate value.

· Quality Assurance: Managing User Acceptance Testing (UAT) to ensure the solution meets all requirements.

· Successful Deployment: Leading the "Go Live" phase and managing a high-quality transition to the Customer Success team.

Role Responsibilities

Project Management, Planning & Delivery:

· Create and maintain implementation project plans, defining goals, milestones and timelines

· Monitor progress against plans to ensure deadlines and objectives are met

· Assist Senior Project Managers with implementation, configuration, and delivery-related tasks

Requirements Analysis & Technical Translation:

· Work closely with the client to understand business needs and technical requirements

· Document client’s user requirements to inform project scope and to identify any additional development needed

· Liaise with client and internal teams to enable solution implementation

Solution Configuration & Technical Implementation:

· Configure the Softworks solution in line with client and business requirements

· Lead the technical configuration of software solution to maximise compatibility with clients’ existing systems and infrastructure

· Oversee system integrations, ensuring seamless connectivity between the solution and other client platforms

· Ensure all implementations are completed in line with agreed specifications and that outstanding tasks are resolved

Integration, Testing & Quality Assurance:

· Coordinate and support integration testing to validate system functionality and performance

· Identify, communicate, and test software bugs or issues with Development team to ensure timely resolution

Stakeholder & Cross-Functional Collaboration:

· Liaise with client and software developers to support delivery of required customisations in line with technical and quality expectations

· Work cross-functionally with internal teams to support successful system delivery

· Manage and communicate with client and internal stakeholders throughout the implementation lifecycle, providing clear technical updates

Client Support, Documentation & Enablement:

· Provide technical support during the implementation phase, resolving complex technical issues

· Ensure all implementation documentation is completed accurately and efficiently

· Coordinate client training with Training team and handover to Customer Success & Support teams, post-implementation

Continuous Improvement:

· Report on implementation outcomes, including successes, risks, and areas for improvement

· Foster collaboration within the team and between departments for optimal outcomes

· Stay updated with the latest industry trends and best practices

· Continuously assess and improve documents and processes to ensure that they meet the needs of the business and the employees

· Gather valuable feedback on the system and the company, both positive and/or negative, ensuring that we receive customers honest opinions which will allow us to develop any necessary solutions to any aspect of the project and enhance future implementations

Requirements

· 3rd Level Degree in Business, Computer Science, Analytics, Management Information Systems, or relevant field

· Minimum 2 years’ project management experience

· 2-3 years’ experience in system implementation

· Strong technical skills

· Excellent verbal and written communication skills with the ability to engage and build rapport at every organisational level

· A proactive leader with a proven ability to take full ownership of the implementation lifecycle and drive projects to a successful conclusion

· A positive mindset and a real drive to succeed – attitude matters as much as experience

· A solutions-focused, analytical mindset with a genuine interest in emerging technologies and innovations

· Excellent time management and organisational abilities, with proven examples of meeting deadlines

· Ability to work effectively under pressure

· Problem-solving and conflict resolution skills

· Excellent attention to detail

· Strong team player and also able to work on own initiative

· Experience in the Healthcare Industry

Desirable

· Experience in the Time & Attendance industry Familiarity with software and a willingness to learn our Workforce Management Solutions

· Professional Project Management qualification, such as PRINCE2, PMP, IPMA

· Written and verbal fluency in one or more of the following languages; French, German, Italian, or Spanish

Expectations

· Demonstrate agility in a fast-changing technological environment, being open and adaptable to unsuspecting change.

· Encouraging excellence and goal achievement with clients and colleagues, while striving for the same in your personal development.

· Communicate regularly and efficiently with all stakeholders, both internal external.

· Maintain strong co-operative relationships within the team and other departments to ensure that the organisation continues to function successfully.

· Willingness to travel is essential.

About Softworks

For over 30 years, we have been assisting companies around the world in organising the working day to make them more productive, profitable, and add value to their operations.

Our globally recognised and acclaimed Workforce Management Solutions include:

· Time & Attendance/Flexible Working

· Labour Scheduling & Optimisation

· Absence Management

· Project Tracking

· Access Control

We take a customer-centric approach to always exceed expectations and delight our clients with a standout and powerful product. At Softworks, we are more than just people that work together; we belong to a team, all working towards one common goal – to create, market, and provide unparalleled support for the world’s most advanced and effective Workforce Management Solutions.

Location

The role will be based in Softworks HQ in Bray, Co. Wicklow. We currently have hybrid working in place, combining office-based working with working from home.

Benefits

· Annual Leave starting at 23.5 days

· Flexible Schedule

· Hybrid Working

· Workplace initiatives to promote employee wellbeing

· Vibrant Social Club

· Ministry of Fun

· Regular Office Lunches

· Cycle to Work Scheme

· Pension Contributions

· Work from anywhere in the world for 4 weeks per year

Salary Details

• Base Salary €40,000 - €60,000 DOE

We do not require the assistance of agencies at this time.