Project Manager (Implementation)

About Us We're rebuilding vertical software with AI — from the inside. Embrace owns the software running inside 16% of the Fortune 500, 45+ state agencies, and 450+ banks and credit unions. We acquire entrenched vertical software businesses and rebuild them around AI — products, operations, go-to-market, all of it. Our Venture Lab launches new AI-native products into those same markets, using the distribution and customer relationships our portfolio already owns. You'll ship AI into production against real workflows, real customers, and a P&L you can see move within a quarter. We hire people who want scope, speed, and ownership, and who are tired of working on AI that never reaches a customer. If you want to spend the next five years shipping into software that already runs the economy, talk to us. ​ ​ Job Description This is a remote position. Fairfax Imaging, part of the Embrace portfolio, is a market-leading provider of mission-critical payment and document processing software for government agencies across North America. The platform enables organizations to efficiently process high-volume transactions, including taxes, fees, and remittances. Its cloud-enabled solution, Quick Modules, supports complex workflows such as mail-in processing, electronic payments, cashiering, and title and registration, helping agencies improve accuracy, speed, and operational efficiency. The Project Manager has the sole responsibility of the implementation of our technology product. This position will work closely with our customer to ensure all business objectives are met. The project manager is expected to work independently; activities will include working with cross-functional groups to track and monitor tasks; project management methodology will be followed. PRIMARY RESPONSIBILITIES Creates and executes project work plans and revise as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by team before passing to client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures. Minimizes our exposure and risk on project. Ensures project documents are complete, current, and stored appropriately. Tracks and reports team hours and expenses on a weekly basis. Analyzes project profitability, revenue, and margins. Sets and manages client expectations. Develops lasting relationships with client personnel that foster client ties. Communicates effectively with clients to identify needs and evaluate alternative business solutions. Requirements KNOWLEDGE AND SKILL REQUIREMENTS Experience PMP certification is required. Bachelor’s Degree and five or more years of Project Management experience with implementing large scale technical software. Must be willing and able to travel up to 30% of the time to support client engagements and project implementation activities. Communication Facilitates team and client meetings effectively. Holds regular status meetings with project team. Effectively communicates relevant project information to superiors. Delivers engaging, informative, well-organized presentations. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. Technical Understanding Possesses general understanding in the areas of application programming, database and system design. Demonstrates ability to analyze complex issues and design appropriate solutions Possesses a thorough understanding of our capabilities. Maintains awareness of new and emerging technologies and the potential application on client engagements. Leadership Challenges others to develop as leaders while serving as a role model and mentor. Manages the development of team by ensuring, when possible, that project tasks are in line with corporate objectives. Inspires coworkers to attain goals and pursue excellence. Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively. Remains on the forefront of emerging industry practices. Teamwork Consistently acknowledges and appreciates each team member's contributions. Effectively utilizes each team member to his/her fullest potential. Motivates team to work together in the most efficient manner. Keeps track of lessons learned and shares those lessons with team members. Mitigates team conflict and communication problems. Benefits Competitive salary commensurate with experience. Opportunities for career advancement and professional development. Experience collaborating with a diverse, global team. Comprehensive Health Benefits to support your wellbeing and peace of mind.