Project Manager, Operations | Poppy & Peonies

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Project Manager, Operations to join their dynamic team. As Talent Advisors, we serve as the bridge between our Bloom Partner and you throughout the recruitment process. At Bloom, we don’t rely on automated tools to sift through applications—every resume is carefully reviewed by a real person to ensure a fair and consistent interview process. If selected, you’ll join Poppy & Peonies directly as a valued member of their team. We’re excited to consider your application! Please note that applications will be accepted throughout the holiday season. Thank you for your patience and interest in this opportunity! Hi, I’m Natalie Dusome, Founder and CEO of Poppy & Peonies. At Poppy & Peonies, we’re a fun and energetic brand that believes style and function should always go hand-in-hand. We’re passionate about creating practical pieces that make life a little easier and literally lighten the load. Building Poppy & Peonies has been an incredible adventure. It all started when my daughter Poppy was born, and I found that my accessories no longer fit my new life as a mom. I needed bags with pockets and organization that looked cool but also had functionality. When I couldn’t find them, I decided to create them myself. And so, in 2015, Poppy & Peonies was born. We’ve come a long way since then—from filling orders in my basement to appearing on Dragons’ Den, and now, expanding into new product categories and collaborating with exciting influencers and brands. It hasn’t always been smooth sailing, but thanks to our incredible community, we’ve never felt more loved and supported!We believe in our responsibility to care for the environment and are passionate about preserving the health and welfare of our planet and the animals that live on it. That’s why all of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste. We are constantly looking for new ways to make our products and supply chain more sustainable, reducing our carbon footprint. As our Project Manager, Operations, you will be the engine behind operational execution at Poppy & Peonies. Reporting to the Director, Operations, you'll lead cross-functional projects that improve how we plan, launch, and scale our operations. From implementing new systems and processes to coordinating warehouse initiatives, product launches, and continuous improvement projects, you'll ensure that priorities move forward on time and that nothing falls through the cracks. You’ll own the product launch timeline from concept to launch, running the cross-functional review meetings and holding stakeholders accountable to keep it on track. This role sits at the intersection of Operations, Product, Finance, Customer Experience, and Marketing. You'll bring structure to complex initiatives, coordinate stakeholders, manage timelines, identify risks before they become problems, and keep teams aligned as we continue to grow across Canada and the U.S. A key focus of this role will be supporting the operational transformation of the business by driving projects related to inventory management, fulfillment, systems implementation, process improvement, and new operational capabilities. You'll help turn strategic priorities into well-executed operational outcomes. This is an ideal opportunity for someone who thrives in fast-paced environments, loves organizing complexity, and enjoys bringing people together to deliver meaningful results. Does this sound like you? Do you love turning ambitious ideas into organized, executable project plans? Are you energized by coordinating cross-functional teams and keeping projects moving forward? Do you enjoy improving processes and finding smarter ways of working? Are you someone who naturally creates clarity, accountability, and momentum in fast-growing organizations? If you answered yes, yes, yes, and yes—we'd love to hear from you! The Opportunity Project management: Lead end-to-end operational projects, from planning through execution, ensuring timelines, deliverables, budgets, and stakeholders remain aligned. Cross-functional coordination: Partner with Operations, Product Development, Finance, Customer Experience, Marketing, and external vendors to deliver key business initiatives. Operational excellence: Identify opportunities to improve operational processes, documentation, workflows, and team efficiency. Systems implementation: Support the rollout and optimization of operational systems, software, and tools, coordinating testing, training, and adoption. Launch management: Own the product launch timeline from concept to launch, holding cross-functional stakeholders accountable to milestones, and coordinating operational readiness for new sales channels, warehouse initiatives, and strategic business projects. Launch reviews: Lead recurring cross-functional review meetings to track launch progress, surface risks early, and hold stakeholders accountable to deadlines and deliverables. Project reporting: Build project plans, status updates, risk logs, and executive reporting that provide clear visibility into priorities and progress. Change management: Help teams navigate operational change by creating documentation, facilitating communication, and ensuring successful implementation. Continuous improvement: Analyze operational performance, identify bottlenecks, and lead initiatives that improve speed, quality, scalability, and customer experience. Vendor & partner coordination: Partner directly with suppliers, 3PLs, technology partners, and freight providers to ensure production and delivery timelines support launch dates, proactively identifying and resolving delays. Documentation: Maintain project documentation, SOPs, meeting notes, decision logs, and implementation plans to support long-term operational excellence. What you bring to the table 4–7 years of experience in project management, operations, supply chain, consulting, or a related operational role within a high-growth business. Demonstrated experience managing multiple cross-functional projects simultaneously from planning through execution. Exceptional organizational skills with strong attention to detail and follow-through. Strong stakeholder management skills with the confidence to coordinate across multiple teams and levels of leadership. Experience building project plans, tracking milestones, managing dependencies, and proactively identifying risks. Strong analytical and problem-solving abilities with a continuous improvement mindset. Experience using project management tools such as Asana, Monday.com, ClickUp, Jira, or similar platforms. Advanced proficiency in Excel/Google Sheets and strong comfort learning new systems. Excellent written and verbal communication skills with the ability to simplify complex information. Experience supporting operations, supply chain, inventory, logistics, or eCommerce environments is considered a strong asset. Experience managing new product development (NPD) or product launch timelines from concept through market launch is considered a strong asset. PMP certification or formal project management training is considered an asset. Don't worry if you don't check every box. We care just as much about mindset, curiosity, and ownership as we do about experience. If this role excites you, we encourage you to apply. The Recruitment Process Video screen with Sarah, Talent Advisor from Bloom Video interview with our COO, Yongyi and cross-functional leaders Final interview with Natalie Dusome, Founder & CEO Reference checks Offer Applications will be accepted until August 31st. Candidates can expect to hear from us regarding next steps shortly thereafter. Location We're seeking an exceptional candidate based in the US or Canada who values the flexibility of remote work while embracing the excitement of in-person collaboration. There will be occasional domestic and/or international travel for planning sessions, warehouse visits, team offsites, and key business initiatives. Our Commitment to you. Like Bloom, Poppy & Peonies is proud to be an equal opportunity workplace. We are committed to equitable employment practices and do not discriminate on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We’re looking for motivated, compassionate people who are excited to contribute, grow with the team, and support the values that Poppy & Peonies believes in. Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. Requests for any accessibility-related assistance can be made to [email protected] We believe transparency matters, especially as technology evolves. At Bloom, we may leverage AI as a supportive tool when developing role descriptions, interview questions, take home assignments, and interview guides, where appropriate, with the goal of improving clarity, consistency, and accessibility for candidates. However, we do not use AI to source, assess, screen, or interview candidates. Every application is reviewed by a human, every interview is conducted by a human, and all hiring decisions are made by people, not automated systems. Human judgment, care, and accountability are central to how we hire. About Bloom Bloom is a full-service workplace design consultancy representing Poppy & Peonies at they build their team. As Talent Advisors, we will be the liaison between our Bloom Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at Bloom; every resume is reviewed by a human to ensure that we attain a consistent and equitable interview process. You will directly join our client’s team if you are selected as the successful candidate. We look forward to seeing your application!