Project Manager, Professional Services Operations

Job Description Job Title: Project Manager, Professional Services Operations Salary Min: 86,900.00 CAD Salary Max: 110,000.00 CAD Country: Canada Full-time/Part-time: Full-time Project Manager, Professional Sevices Operations Esri Canada has an exceptional opportunity for a Project Manager to join our Professional Sevices Operations Department. Reporting to the Professional Sevices Manager, this role is responsible for supporting the effective delivery and continuous improvement of Professional Services operations through operational guidance, process governance, systems administration, reporting, and project coordination activities. Reporting to a Professional Services Manager, the role serves as a key operational resource for Professional Services by supporting delivery teams, maintaining operational standards, coordinating internal initiatives, and ensuring the effective use of Professional Services systems, tools, and processes. This role is fully remote within Canada. About us: Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics. If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team! A Day in the Life of a Project Manager for PS Ops at Esri Canada: Serve as a subject matter resource for Professional Services operational processes, systems, governance practices, and documented workflows by providing guidance and recommendations to stakeholders, and supporting onboarding and knowledge transfer activities. Administer and support Professional Services operational systems, including Kantata, SharePoint, Teams, and related tools, ensuring data quality, appropriate system usage, and operational effectiveness. Lead day-to-day assigned Professional Services operational activities, ensuring established processes, standards, and governance practices are consistently applied across the department. Develop, maintain, and enhance operational reports, dashboards, metrics, and documentation to support decision-making, planning, and operational visibility. Monitor Professional Services operational activities and workflows, identify issues, trends, and improvement opportunities, and recommend practical solutions to enhance efficiency and consistency. Provide operational coordination and project support for assigned Professional Services initiatives, programs, and consulting-related activities, including planning, tracking, stakeholder communication, and follow-up activities. Coordinate and support system upgrades, testing, implementations, migrations, and maintenance activities affecting Professional Services operations. What you bring to the team: Post-secondary degree or diploma in Business, Finance, Information Technology, GIS, Geography, Computer Science, Engineering, or related field. An equivalent combination of education and relevant experience may be considered. Minimum 5 years of relevant experience in Professional Services operations, project management, business operations, consulting, service delivery, or technology-enabled business environments. Experience supporting or administering Professional Services Automation (PSA) systems within a consulting or professional services environment. Project Management Professional (PMP) certification is considered an asset. Demonstrated ability to manage multiple responsibilities, projects and competing priorities, concurrently with accuracy, efficiency and appropriate prioritization. Demonstrated aptitude for learning and applying technology solutions, with the ability to quickly develop hands-on proficiency in Kantata (or similar Professional Services Automation tools) and related business systems. Demonstrated analytical and problem-solving skills with the ability to research issues, evaluate information, and recommend practical solutions. Strong working knowledge of project governance, project delivery practices, and Professional Services operational processes. Proven ability to prepare and maintain operational documentation, reports, dashboards, procedures, and user guides. Demonstrated ability to work effectively with technical and non-technical stakeholders across multiple functional areas. Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate information clearly and effectively. Proven ability to assess operational processes, identify improvement opportunities, and support the implementation of process enhancements. Bilingual proficiency (English / French) is considered an asset. Compensation & Benefits: At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $86,900 to $111,000 annually, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market. What Esri Canada offers you: We prioritize our employees’ well-being and work-life balance. Our benefits include: Work from Home or hybrid work Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service 50 hours of Paid-Time Off (PTO) for personal needs 32 hours of Summer Days Winter holiday office closure Comprehensive health benefits plan RRSP match increasing with years of service Training and development programs for professional growth Company perks including discounts on gym memberships, technology purchases and more. Company-sponsored events and social activities Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more. Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication. Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment. Information at a Glance