Project Support Coordinator

Job Title: Project Coordinator

Location: Remote from Poland

Duration: 12 months contract

Job Description

• 3+ years in project coordination, customer success, customer support, or similar client‑facing roles working with external customers or partners (not only internal users).
• Experience with a SaaS platform and remote work tools (e.g. Slack, Google Drive, Teams)
• High English language proficiency, with a knack for explaining technical or abstract topics in clear, accessible language.
• Comfortable navigating a modern SaaS environment and learning new product functionality quickly.
• Demonstrated experience using AI tools to support customer workflows, documentation, support, or internal processes.
• Comfortable working in a remote‑first, async‑heavy environment, collaborating across teams and time zones.
• Hands‑on use of at least one project management tool (e.g. Jira, Asana, Trello, Monday.com, Notion) to track tasks and share updates.
• Comfortable working with a learning platform or similar product: testing features, identifying configuration issues, and experimenting with functionality to help customers (no coding required).
• Comfortable reading simple analytics/dashboards and using spreadsheets to spot trends.
• Willingness to work across a wide variety of subjects and use cases.