Promotional Merchandise Account Manager

Build Brands That People See, Use and Remember At Pollards, we help brands show up in the real world. From merchandise and clothing to print, creative and fulfilment, we bring ideas to life in a way that connects with people and delivers impact. Rather than working with multiple suppliers, our clients rely on us as one accountable partner to deliver consistent, high-quality brand experiences. With services delivered largely in-house across our UK sites, we stay close to the detail and take pride in making things happen properly. We’re now looking for a proactive and commercially minded Promotional Merchandise Account Manager to join our team in Plymouth, helping clients create standout merchandise that strengthens their brand and delivers real results. About the Role This is a client-facing, consultative role where you’ll manage merchandise projects from concept through to delivery. You’ll work closely with clients to understand their brand, campaigns and objectives, recommending high-impact promotional products that align with their goals, timelines and budgets. This role suits someone who enjoys building relationships, spotting opportunities and taking ownership of projects end-to-end. Key Responsibilities Client Relationship Management Act as the primary point of contact for assigned client accounts Build and develop long-term, trusted client partnerships Understand client brand guidelines, marketing strategies and campaign objectives Identify opportunities for account growth and repeat business Prepare and present proposals, quotes and product recommendations Negotiate pricing, timelines and production specifications Stay up to date with product trends, sustainability options and sourcing innovations Project Coordination Liaise with internal production, suppliers and logistics teams Ensure accurate order processing and artwork approvals Monitor timelines, quality standards and delivery schedules Proactively resolve issues to maintain a high level of client satisfaction Skills & Experience Previous experience in promotional merchandise, branded products or a related marketing/sales environment preferred Experience sourcing products from UK and/or overseas suppliers Proven ability to manage projects from enquiry through to delivery Experience preparing quotes and managing client budgets Strong supplier negotiation and cost management skills Highly organised with strong attention to detail Confident communicator with a proactive, solutions-focused approach Why Join Pollards? Be part of a business that delivers end-to-end brand solutions, not just individual products Work on a wide variety of projects across merchandise, print, creative and fulfilment Join a collaborative team where people take ownership and support each other Opportunity to build long-term client relationships and make a visible impact A business with strong heritage, modern capabilities and clear ambition for growth Benefits 26 days holiday plus bank holidays Company pension scheme Hybrid working opportunities Ongoing development and progression opportunities Exposure to a wide range of clients, industries and projects Your Future at Pollards This role offers the opportunity to grow within a wider commercial structure, with potential progression into senior account management or broader commercial roles. We’re building a business that connects creative thinking with real-world delivery and this role sits right at the heart of that.