Property Manager - Caroline Severance Manor

Description Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities. The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking applicable experience in management and customer service. We encourage candidates with lived experience to apply. This is an on-site position. PAY : $32.00-$34.00 Benefits : Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic Dental Pet Insurance options Duties Deliver great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff. Rent collection, ensure timely payments and achievement of collection benchmarks. Maintain occupancy rates at or above budgeted targets by actively managing leasing strategies. Manage property operations within approved budget parameters and identifies opportunities for cost savings. Regularly reviews and controls property expenses to align with budget goals. Drive performance to meet or exceed Controllable Net Operating Income (CNOI) objectives. Monitor and ensure compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation. Other duties as assigned. Minimum Qualifications of Position High school diploma or equivalent. Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws. Experience being accountable for financials. Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties. Legally operate a motor vehicle (valid driver's license). Preferred Qualifications of Position Professional certification in property or affordable housing management. Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience. Knowledge and Skills Comprehend and communicate in the English language both orally and in writing. Legally operate a motor vehicle (valid driver's license). Proficient with Microsoft Office. This is a brief description summarizing the abilities needed for the position. Pursuant to the Los Angeles Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. Qualifications Skills Required Training Intermediate Coaching Intermediate Budgeting Intermediate Listening Intermediate Behaviors Required Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well : Motivations Required Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization : Education Preferred High School or better. Experience Required 2 years: Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws. 2 years: Housing or property management experience including HUD, Low Income Tax Credits, rural Housing, and Tax-Exempt Bond properties. Preferred Professional certification in property or affordable housing management. Licenses & Certifications Preferred COS