PSP 2nd Line Risk & Fraud Agent

PSP 2nd Line Risk & Fraud Agent PSP 2nd Line Risk & Fraud Agent At Made of Storm, we are professional headhunters dedicated to connecting top-tier talent with leading companies in the iGaming industry. Our focus is on identifying and attracting the best professionals who can drive success in this dynamic market. We are looking for a PSP 2nd Line Risk & Fraud Agent to join an international PSP company developing end-to-end payment infrastructure. In this role, you'll help ensure the security of payment operations, work closely with international payment providers, and investigate complex financial cases. Your Mission: — Process incoming requests from payment service providers; — Prepare and provide KYC / SOF / SOW documentation; — Analyze users' payment and gaming history; — Handle and dispute chargebacks, bank disputes, and refund requests; — Process Jira escalations related to payment operations; — Review financial reconciliations and investigate discrepancies. Your Unique Contribution: — Experience in Fraud, Risk, Payments, FinTech, iGaming , or a related field; — Hands-on experience with KYC / SOF / SOW , chargebacks, bank disputes, or financial reconciliations; — Strong written English communication skills; — Analytical mindset and excellent attention to detail; — Ability to work with financial data and large volumes of information; — Experience with Jira or similar ticketing systems. Will Be a Plus: — Experience working with Payment Service Providers (PSPs); — Understanding of antifraud processes and the payment transaction lifecycle; — Educational background in Finance or experience working at the intersection of IT and payment systems. What's in It for You: — Official employment under Serbian labor legislation; — Hybrid work format in Belgrade; — Paid onboarding from your first working day; — Quarterly performance bonuses based on KPI achievement; — Monday–Friday schedule ( 09:00–18:00 , Serbian time); — Corporate benefits (technical equipment, English classes, fitness and wellness program, gifts for special occasions, etc.); — Corporate parties and team-building events. Department PSP Locations Serbia Remote status Hybrid