PT Telephone Interviewer

POSITION SUMMARY: The telephone interviewer conducts activities associated with the collection of data from caregivers receiving various services, such as MST. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required; DUTIES AND RESPONSIBILITIES: Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call; Conduct surveys in accordance with preferred interviewing practices; Completion of surveys on-line or manual entry of data after the measure is administered; Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys; Generate reports as required; Staff the toll-free TAM dedicated phone line; Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Performs other tasks/responsibilities as required to support the business operations. EDUCATION AND EXPERIENCE REQUIREMENTS: Associate’s Degree required; 1 year customer service/administrative work experience required; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Excellent organizational skills; Bilingual skills (Spanish/English) required; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required.