QA Analyst / Test Engineer

Overview Location: Hybrid (Open to Minneapolis as well or fully remote for the right candidate) Employment Type: Full-Time Are you passionate about quality engineering, test automation, and helping organizations deliver reliable digital experiences? Trissential is hiring a QA Analyst / Test Engineer to join our client's team and play a critical role in enhancing enterprise ServiceNow capabilities, supporting AI-enabled workflows, and driving platform quality initiatives. This is an opportunity to make a meaningful impact while building scalable testing solutions in a modern Agile environment. What's in It for You? Work on high-visibility ServiceNow initiatives that support enterprise transformation efforts Help establish testing standards, automation frameworks, and quality best practices across the platform Collaborate with developers, architects, business analysts, product owners, and business stakeholders Gain exposure to AI, automation, and digital transformation programs Expand your expertise with ServiceNow Automated Test Framework (ATF) and enterprise automation strategies Contribute to initiatives that directly improve platform stability, release quality, and user experience Join a collaborative team that values innovation, continuous improvement, and knowledge sharing Your Role & Responsibilities Develop and execute comprehensive test strategies, plans, and validation approaches for ServiceNow initiatives Create, maintain, and execute manual and automated test cases Design, develop, and maintain ServiceNow Automated Test Framework (ATF) test suites Perform functional, integration, regression, end-to-end, and release validation testing Support testing efforts across SNAP-E use cases, AI-enabled workflows, and platform enhancements Coordinate User Acceptance Testing (UAT) activities with business stakeholders Identify, document, prioritize, and track defects through successful resolution Collaborate closely with developers, architects, analysts, and product owners throughout the SDLC Establish and promote testing standards, governance processes, and quality assurance best practices Support platform upgrades, releases, deployment validation, and production readiness activities Produce testing metrics, status reports, and quality dashboards Build reusable regression testing assets to improve long-term testing efficiency and scalability Skills & Experience You Should Possess 5+ years of Quality Assurance, Software Testing, or Test Engineering experience 3+ years of hands-on ServiceNow testing experience Experience using ServiceNow Automated Test Framework (ATF) Experience testing ServiceNow workflows, catalog items, integrations, and platform customizations Strong experience creating test plans, test cases, test scripts, and testing documentation Strong understanding of Agile and Scrum methodologies Excellent analytical, troubleshooting, and problem-solving skills Strong verbal and written communication skills Ability to build productive relationships with technical teams and business stakeholders Bonus Points If You Have Experience supporting ServiceNow ITSM, ITOM, Employee Center, Service Catalog, and IntegrationHub solutions Experience supporting AI, automation, or enterprise digital transformation initiatives Experience developing enterprise regression testing strategies Experience implementing QA governance, standards, and testing best practices Knowledge of release management and deployment validation processes Education & Certifications You Need Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent professional experience ServiceNow Certified System Administrator (CSA) preferred ServiceNow Certified Implementation Specialist certification preferred Additional software testing or quality assurance certifications are a plus What We Offer At Trissential, we believe great technology outcomes start with great people. By joining our client's team, you'll have the opportunity to work on impactful initiatives while continuing to grow your skills in a collaborative and innovative environment. Competitive Compensation – $47-$57 per hour . Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching Paid Holidays and Paid Time Off Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork This position is open only to candidates who are currently authorized to work in the United States. Ready to be Part of Something Exciting? If you're passionate about quality assurance, automation, and delivering exceptional ServiceNow solutions, we'd love to hear from you. Join Trissential's client team and help shape the future of enterprise platform quality and innovation.