QA Lead

Job Description Overview We’re looking for a QA Lead who brings deep quality engineering expertise, leads with rigour, and operates with the autonomy and pace of someone who has done this before. You will own and be accountable for testing delivery across value streams, driving both functional and non-functional quality outcomes for Project. The platform is complex, the integrations are real, and the business impact of what you deliver is immediate. You are expected to work with modern tools and frameworks as a genuine part of how you operate. Your Role and Responsibilities Lead the creation, development, and execution of both functional and non-functional testing strategies for the platform, ensuring alignment with the QE Strategy. Own and be accountable for testing delivery across the team. Standardise testing practices and ensure compliance with the testing framework. Design reusable templates to enhance the efficiency of test design. Advocate for quality engineering and lead initiatives to meet platform QE goals. Contribute to User Story refinement sessions to clarify acceptance criteria, monitor risks, and confirm the Definition of Done. Coordinate test plans with release and environment schedules for each PI. Coordinate and drive end-to-end testing with the team and stakeholders in a hands-on manner. Conduct exploratory, functional, and automated progression and regression testing to ensure software quality. Log and track defects using defect management tools, ensuring timely resolution. Mentor team members and promote QA best practices. Maintain thorough test documentation and adhere to testing standards. Contribute to continuous improvement of testing processes and methodologies. Requirements What We’re Looking For We’re looking for candidates with a combination of the following: At least 8 years of experience in software testing in a lead capacity. Proficiency in using JIRA, Confluence, Zephyr, or similar test management tools. Familiarity with Agile and DevOps practices. QE experience in Salesforce and Genesys platforms. Experience testing cloud-hosted applications. Knowledge or experience in insurance or finance domains. Experience working with Playwright and AI-assisted testing tools. Mobile testing experience. Leads quality with conviction – holds the quality bar even under delivery pressure, and advocates for it. Communicates with clarity and confidence across engineering, product, and business stakeholders. Forms a view before asking for direction – brings recommendations. Strong analytical and problem-solving skills with a collaborative, pragmatic approach. Brings opinions, engages with pushback genuinely, and changes their mind when the evidence warrants it. Benefits What We Offer: Tools, training, and freedom to grow – We equip you with the resources and flexibility to succeed on your terms. Focused career development – Through mentorship, hands-on experience, and structured learning, we help you build the skills and mindset to thrive. Inclusive and supportive culture – We value every individual’s unique perspective and are committed to fostering a workplace where everyone feels seen, heard, and appreciated. Flexible work options – Enjoy the benefits of hybrid or remote work arrangements that support your lifestyle and productivity. Opportunities to work on impactful projects – Collaborate with industry leaders and clients on cutting-edge technologies and meaningful work. Recognition and rewards – We celebrate contributions and achievements regularly, ensuring your efforts never go unnoticed. Well-being and work-life balance – We care about your holistic well-being, with initiatives and policies that promote balance, wellness, and fulfilment. Why Tritusa? Tritusa is a globally trusted consulting company specialising in Quality Engineering & Assurance, SAP S/4HANA Test Consulting, Test Automation & DevOps, Performance Testing & Engineering, Cybersecurity Testing, and SAP S/4HANA Technical Services. We were founded in 2011, and we’re committed to continually building a safe and respectful workplace where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote culture, disability, LGBTI+, Aboriginal, and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. Tritusa has a strong and growing footprint across key regions. Headquartered in Sydney, Australia, we also operate offices in Canberra, Melbourne, and Brisbane. Internationally, we have a presence in the United States through our office in Delaware, along with offshore delivery centres in Chennai, India, and Colombo, Sri Lanka. This global network allows us to provide our clients with scalable solutions, seamless collaboration, and round-the-clock delivery capability. We’re a company that values diversity and inclusion, and we want to make sure everyone feels included. We believe that this is one of the biggest factors in creating an environment where people can thrive, innovate and be their best selves. We at Tritusa believe in fostering an inclusive environment that welcomes and supports one another. We look out for each other and prioritise respect, fairness, development, and well-being. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style. If you're looking for a great place to work and grow, you might be the perfect fit for our team. What you need to do now If this sounds like you, please apply to this role by clicking the ‘Apply’ link below and submitting your resume. Alternatively, you can share your CV directly with us at [email protected] Please allow 1-2 weeks for us to review all applications. You'll get an update on your application status. If you progress to the next stage, our Talent Acquisition team will call you to discuss the role, your motivations, and your career history. We will provide feedback to all applicants either via email or telephone. The preferred candidate will be subject to background screening conducted by Tritusa or an approved third-party provider. Be part of a company where innovation meets impact. Discover more about how we deliver excellence at www.tritusa.com.au If this job isn’t quite right for you but you're exploring new opportunities, feel free to contact us for a confidential discussion.