Quality Assurance Analyst

Job Description This is a remote position. Quality Assurance Analyst Start Date: 28th September 2026 - 6 Month Contract Rate: Competitive Inside IR35 Location: Remote Role Purpose : Provide independent 2 nd line assurance over end to end customer journeys/outcomes across the Motor Finance Commissions programme, using a combination of Statistically Significant Sample and targeted risk-based testing. Key Responsibilities: Follow a defined framework and scorecard to undertake e2e customer journey testing, from initial contact through assessment, decision, redress and final communication. Complete regular SSS testing to provide a representative view of accuracy, consistency and fairness of customer outcomes. Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers, exceptions, objections/reassessments, high-value redress and nil-redress outcomes. Document errors, customer detriment, control weakness and systemic themes as identified, looking to carry out elements of Root Cause Analysis. Experience: Financial Service QA/QC, outcomes testing, compliance monitoring or assurance experience. Strong understanding of customer journeys, complaints/redress. Ability to apply judgement and assess fair customer outcomes, rather than simply process adherence Strong analytical and decision making skills.