Quality Assurance and Governance Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role Rx Savings Solutions ( RxSS ), part of McKesson's Prescription Technology Solutions segment, helps members, employers, and health plans lower medication costs, improve adherence, and navigate care. As RxSS scales toward a $150M revenue goal, this senior individual-contributor role operationalizes the company's Quality Management System (QMS) — covering clinical assurance, audit readiness, data integrity, and AI-enabled quality processes. This person carries formal governance authority to enforce quality standards, escalate risk, and recommend halting activities when compliance risk is present, and serves as the primary quality subject-matter expert to Operations, Product, Data, Clinical, and Technology teams. What You'll Do Operationalize and maintain the end-to-end QMS, including policies, procedures, controls, and documentation governance (e.g., via MasterControl or similar eQMS platforms) Validate clinical assumptions behind algorithms, savings logic, and client configurations to keep ROI claims evidence-based and auditable Execute audit preparation, coordination, and response across client, regulatory, and third-party audits using repeatable frameworks and playbooks Manage deviation, investigation, CAPA, and quality-event processes, driving root-cause analysis and systemic improvement Define, track, and report quality KPIs (defect rates, audit findings, SLA adherence, savings-validation coverage) through executive dashboards Use AI-enabled monitoring and trend analysis to flag anomalies and proactively address risk before it materializes Exercise governance authority to enforce quality standards across teams, escalating non-compliance and flagging risk directly to leadership Author and maintain SOPs, control frameworks, escalation protocols, and audit response playbooks Basic Requirements 4+ years of experience in quality assurance, quality governance, audit, compliance, or regulated operations Hands-on experience operationalizing a Quality Management System (QMS), including authoring and maintaining policies, SOPs, controls, and documentation governance Experience executing audit preparation, coordination, and response across client, regulatory, or third-party audits Experience evaluating clinical or algorithmic risk and translating findings into business terms (ROI, compliance, client trust) Demonstrated ability to drive cross-functional adoption of quality standards without direct authority Bachelor's degree in Life Sciences, Engineering, Pharmacy, Healthcare Administration, Information Systems, or a related field, or equivalent experience Preferred Skills/Experience Experience in PBM, healthcare technology, benefits administration, or regulated healthcare services Experience with AI governance frameworks, including validation, risk classification, and control design for AI-enabled workflows Knowledge of FDA, ICH, GMP, SOC, or related regulatory and compliance frameworks Professional quality certification (ASQ CQA, CQE, or equivalent) Familiarity with Salesforce, JIRA, Tableau, Databricks, or similar platforms used in quality reporting and workflow management Strong executive communication skills, with the ability to translate QA risk into business impact for senior leadership Experience leveraging AI, automation, and data-driven approaches to improve quality processes and predictive risk management Travel & Work Environment Remote work is supported. Occasional travel (estimated less than 10%) may be required for audits or client meetings. This role involves standard office physical requirements, including extended periods of computer use. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $98,300 - $163,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected] . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!