Quality Assurance Engineer

JoVE is the world-leading video platform for scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as Harvard, MIT, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are looking for an experienced Quality Assurance Engineer to spearhead our quality assurance activities. You will manage software and product testing within the Technology department. If you have extensive experience in test suite management, automated testing, and high-level problem-solving skills, then we want to talk to you. Responsibilities Lead & Execute the testing of our client-facing applications, internal tools, and backend APIs to identify deficiencies to ensure quality expectations are met. Utilize and promote formal testing methodologies to contribute to a process focused on high-quality output. Investigate product quality to make improvements to achieve high levels of customer satisfaction. Log and track defects using the designated tracking system and tools. Identify quality assurance process bottlenecks and suggest actions for improvement. Work closely with Development, Product Management, and QA team members to develop an appropriate test approach and strategy for specific products and product lines. Identify and manage key KPIs and metrics for product quality. 4+ years of experience testing web applications and/or mobile applications. Demonstrated ability to develop and execute software test strategies and test cases. Experience in Functional, Integration, System, Regression, User Acceptance Testing (UAT), and End-to-End System Integration Testing. Experienced in mobile testing tools (Appium, BrowerStack) highly desired. Experience in Agile/Scrum/DevOps development methodology. Strong understanding of JavaScript, PHP, HTML/CSS, and general web technologies. Ability to document and create clear, concise, and comprehensive bug reports, test plans, and test cases. Understanding of API Testing and API testing tools (Postman, SoapUI, Apigee) is a plus. Familiarity with building automation scripts and Playwright framework. Understanding of database architecture/concepts is a plus. Proven verbal and written communication skills in English. Other languages are a plus. Familiarity with Software Development Life cycle (SDLC) and testing process A sense of ownership and pride in your performance and its impact on the Organization's success. A competitive compensation package. We are fully remote! You will make a direct impact in accelerating science research and education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.