Quality Assurance Lead

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Brightspeed is looking for a Quality Assurance Lead to join our team! As a Quality Assurance Lead for Brightspeed's eCommerce team, you will be responsible for ensuring flawless execution of digital content that supports acquisition, revenue, and retention goals for Brightspeed. This position will lead quality assurance efforts in support of the development of digital content and functionality, ensuring deliverables are accurate, coded correctly, versioned appropriately, can work on multiple devices, and will render according to the design. In this role, you’ll partner with eCommerce Product Owner team, Content Authors, Tech Dev and Creative Designers to systematically review and validate the copy, design, links, dynamic data and other elements that enable the communications we deliver to our customers. As A Quality Assurance Lead, Your Responsibilities Will Include: Designing and performing end-to-end quality assurance tests on web content and functionality with a keen eye for detail Collaborating with developers, product owners, copywriters and designers to review and validate content details; identify quality, deliverability, compatibility or usability issues; identify solutions; and retest Identifying roadblocks and solutions before timelines and launch dates are impacted Developing and implementing new quality assurance technologies, standards, and measures Exercising discretion and independent judgment regarding testing methods, whether requirements pass or fail, and the severity of identified issues Reviewing test plans for completeness and clarity Tracking defects and fixes and reporting the progress of each What It Takes To Catch Our Eye: Bachelor’s degree or four or more years of relevant work experience Demonstrated experience planning and prioritizing work across multiple initiatives Knowledge of quality assurance procedures for web and digital experiences, including AEM content publishing Strong written and verbal communication skills with exceptional attention to detail Bonus Points For: A degree in Marketing, Computer Science, Information Design, Management Information Systems, or IT or technology field. Experience in eCommerce/Digital content publishing. Experience working with tools used throughout the digital development and QA lifecycle, such as Figma, Jira, Confluence, TestFlight, and BrowserStack Experience testing responsive web experiences across browsers, devices, and operating systems. Analytical, research, interpersonal and problem-solving skill. Ability to work independently and communicate complex issues #LI-RW1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice