Quality Assurance Specialist

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together. Important Application Deadline Notice Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date. Internal NAIT Employees Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site. The Quality Assurance Specialist supports NAIT’s quality framework by designing, implementing, and maintaining the structures, tools, and engagement mechanisms that enable high ‑ quality, evidence ‑ informed academic processes such as program review, shareholder engagement, students success, etc. This role bridges internal quality ‑ assurance processes with external partners insights, ensuring program reviews are consistent, compliant, and meaningfully informed by students, alumni, and industry partners. The Specialist develops standardized review tools, manages structured feedback loops, and translates qualitative and quantitative data into actionable recommendations that support continuous program improvement. Key Responsibilities: Develop and maintain standardized tools, templates, and guidance materials that support consistent program‑review practices across Schools. Coordinate and implement engagement activities with students, alumni, and industry partners to gather meaningful feedback for program reviews. Provide guidance and support to Schools in applying review processes, interpreting requirements, and using evidence effectively. Maintain documentation, workflows, and tracking systems that ensure reviews are completed accurately and on schedule. Prepare summaries, reports, and recommendations that inform program improvements and institutional quality‑assurance processes. Identify process gaps or risks and recommend improvements to enhance efficiency, clarity, and compliance. Collaborate with internal partners to ensure alignment and data accuracy. Escalate risks, ethical breaches, and other concerns Skills and Abilities: Strong analytical skills with the ability to interpret qualitative and quantitative data. Excellent communication and facilitation skills, including the ability to engage diverse groups. High attention to detail and strong organizational skills to manage multiple tasks and timelines. Ability to translate complex information into clear, actionable insights. Proficiency in developing tools, templates, and structured processes. Strong problem‑solving abilities and sound judgment in applying quality‑assurance principles. Ability to work collaboratively within a team and across academic and administrative units. Comfort working with ambiguity and adapting processes to meet evolving needs. Qualifications Diploma in a related field is required. Master’s degree in education, social sciences, business, or a related field is preferred; preference for education that included significant analytical and system design theory and practice. 3–5 years of experience in areas such as academic administration, quality assurance, process design, shareholder engagement, research and evaluation, or community relations. These backgrounds provide a strong foundation for supporting program review, methodological design, and multi-group engagement. Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES). Classification – Advisor/Specialist III This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement. Remuneration: Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $85,165.22 - $114,186.44 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams. About NAIT We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy . We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected] . Please submit a resume and cover letter to be considered for this opportunity.