Quality Assurance Supervisor

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $76,300.00 - $95,375.00 based on experience The Supervisor, Revenue Cycle Quality Assurance provides first-line people and operational leadership for an assigned quality assurance team. The role coordinates quality-review activities across varied revenue cycle operating environments, reinforces established review standards, monitors the accuracy and consistency of reviews, and develops team capability through coaching, mentoring, and training. The position evaluates review methods, analyzes findings and recurring trends, identifies quality and operational risks, and prepares clear reports and recommendations for operational leaders. The role partners with stakeholders to understand workflows, support review planning, document quality practices, and coordinate practical corrective or preventive actions within assigned authority. Key Responsibilities Lead, coach, and develop assigned Quality Assurance team members to strengthen review judgment, accuracy, consistency, documentation, and performance. Coordinate and oversee quality-review activities across assigned revenue cycle operations and varied operating environments. Reinforce established quality standards, review criteria, scoring practices, documentation expectations, and escalation pathways. Monitor review accuracy, completion, consistency, and team performance and address identified capability or execution gaps. Evaluate quality-review methods and recommend practical improvements to efficiency, effectiveness, reliability, and compliance with established requirements. Analyze quality findings, recurring defects, operational trends, and risk themes and translate results into clear recommendations. Partner with operational leaders to validate findings, understand workflow context, and identify corrective and preventive actions. Support development and execution of periodic quality-review plans for the assigned scope. Document relevant review processes, standards, and methods to promote consistent execution and auditability. Coordinate assigned quality initiatives and monitor follow-through on agreed actions that mitigate operational or quality risks. Prepare and present quality reports, trends, risks, and recommendations to appropriate stakeholders and leadership. Knowledge, Skills, and Abilities Knowledge of quality assurance principles, review methods, sampling concepts, scoring consistency, quality standards, and corrective-action practices. Understanding of revenue cycle operational workflows and the relationship between process execution, quality risk, and operational outcomes. Ability to evaluate review methods, identify patterns and root causes, distinguish isolated errors from systemic issues, and develop practical recommendations. Ability to interpret quality data and communicate findings, trends, risks, and actions accurately and clearly. First-line people leadership skills, including coaching, mentoring, training, work guidance, performance feedback, and team capability development. Ability to partner with operational stakeholders, resolve review inconsistencies, and escalate material issues through appropriate channels . Strong written and verbal communication, documentation, organization, prioritization, and attention to detail. Ability to work effectively across multiple operational contexts and with standard quality, workflow, reporting, and business technology tools. Required Qualifications Experience performing or supporting quality assurance, quality review, operational audit, or comparable control activities. Experience analyzing findings, trends, risks, or performance results and communicating actionable recommendations. Experience coaching, training, guiding, or developing team members. Demonstrated ability to understand operational workflows and apply review standards consistently. Demonstrated written, verbal, analytical, organizational, and problem-solving capability. ​ Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Desired Qualifications Experience in healthcare revenue cycle operations or a comparable regulated service environment. Experience supervising Quality Assurance specialists, reviewers, auditors, or other operational quality staff. Experience supporting quality-review plans across multiple operational areas, clients, or systems. Experience with quality scorecards, review calibration, process documentation, root cause analysis, or continuous improvement. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com . This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble