Quality Assurance Team Lead

Job Description This is a remote position. Quality Assurance Team Lead Start Date: 28th September 2026 - 6 Month Contract Rate: Competitive Inside IR35 Location: Remote Role Purpose : Working within the Regulatory Assurance function, lead a small team of 2 nd Line Customer Outcomes testers, providing independent assurance over end to end customer outcomes across the Motor Finance Commissions programme through SSS and targeted risk-based testing. Supporting to embed the newly rolled-out 2 nd Line QA framework and scorecard. Key Responsibilities: Lead and oversee delivery of the 2 nd Line QA testing plan, ensuring appropriate coverage of SSS and risk-based areas. Manage and coach the testing team, ensuring consistent application of the testing methodology and quality of judgements Review and assure testing outcomes, particularly complex, high-risk or contentious cases Identify and flag trends, systemic issues, customer detriment or emerging risks Identify and recommend to the Regulatory Assurance Lead where expanded testing or deep dives should take place Experience / Skills; Strong Financial Service QA, compliance monitoring, outcomes testing or assurance experience. Previous experience leading QA/assurance teams and overseeing case-based testing. Strong judgement with the ability to identify systemic risk and potential customer detriment. Confident senior stakeholder management, challenge and escalation skills.