Quality Assurance/Quality Control Specialist

Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Pre-Service Delivery QA/QC (Order Readiness) Review all orders prior to release to the Service Coordinator team. Validate service configuration, technical requirements, and scope accuracy. Ensure all customer agreements and documentation are complete and approved. Confirm site details, contacts, install requirements, and dependencies. Identify and route discrepancies back to Sales, Engineering, Product, or Service Coordination. Enforce standardized readiness checklists to ensure orders are service-ready. Post-Install QA/QC (Delivery Validation) Validate completed installs against original order and design. Confirm services are active, stable, and properly documented. Ensure agreements, service records, and billing details are updated and accurate. Verify legacy or replaced services have been disconnected, deactivated, and removed from systems. Confirm clean handoff to Service Assurance and Support teams. Documentation, Systems & Compliance Validate accuracy across CRM, PSA, ticketing, and documentation platforms. Ensure service records reflect the current operating state. Maintain audit-ready QA/QC records and evidence. Support internal and external audits as required. Continuous Improvement & Collaboration Identify recurring quality issues and lifecycle breakdowns. Provide feedback to Sales, Product, Engineering, Service Coordination, and Service Assurance. Recommend workflow, checklist, and standard improvements. Participate in post-install reviews and improvement initiatives. Other duties as assigned EDUCATION, TRAINING, AND EXPERIENCE: Required Associate or Bachelor’s degree in IT, Telecommunications, Business, or equivalent experience. 3+ years experience in managed services, connectivity, service delivery, or operations roles. Preferred MSP, ISP, or service provider experience. REQUIRED SKILLS/CORE COMPETENCIES: Strong attention to detail and process adherence. Experience with CRM, PSA, or service management systems. Strong written and verbal communication skills. Experience with internet, voice, wireless, and video services. Experience with managed services platforms and lifecycle. QA/QC, auditing, or service validation experience. ITIL Foundation or Lean / Six Sigma exposure. TOOLS, EQUIPMENT, AND SOFTWARE: Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook Experience with CRM, PSA, or service management systems. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Primarily indoor work primarily in office environment Frequent utilization of manual dexterity and visualizing of computer screen No unusual physical requirements Qualifications Skills Behaviors Required Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well : Motivations : Education Required Associates or better.