Quality Contracts and Supplier Relationships Senior Officer – Age Well

Organisation : London Borough of Waltham Forest Salary : PO4 £49,056 - £52,194 Contract Type: Full Time/Permanent Working hours per week: 36 hours Application Deadline: 14/09/2026 Proposed Interview Date(s): W/C 21/09/2026 Reference: 2270 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [email protected] so we can arrange an alternative application method. About the role: The postholder will lead the strategic commissioning of services for adults with care and support needs and carers, primarily aged 65 and over, ensuring the delivery of high-quality, cost-effective services aligned with agreed commissioning priorities, ensuring that adults with care needs in Waltham Forest live as independently and well as possible and have choice over the care they receive. The postholder will lead and manage a team of commissioning support staff including quality, contracts and supplier relationship staff. We are a Home Office–licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship. >> Click here to download the Role Profile << Key Responsibilities: To manage relationships, contracts and risks across markets to ensure the effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for Waltham Forest residents. Provide effective contract management (performance includes quality and audits), undertaking visits, scheduled in contract monitoring meetings, responsibility for setting agendas, minuting and sharing information with other commissioning staff and updating records. Ensure robust contract monitoring with all scheduled contract monitoring meetings completed on time with agendas circulated in advance. Implement Quality Assurance, evidenced through provider visits, monitoring, performance frameworks and audits undertaken as planned; findings documented and shared promptly and relevant frameworks updated. Maintain accurate records maintained with minutes produced and distributed within agreed timescales; actions tracked and closed. Collaborative information sharing with key performance and quality data shared with contracts and commissioning colleagues to inform decisions. Maintain compliance-achieved contracts, monitored against KPIs and quality standards; non-compliance escalated and resolved. Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Degree‑level education. Relevant professional qualification (desirable). Strong commissioning experience and knowledge of legislation, markets and best practice. Experience in large, complex organisations. Excellent communication, analytical and stakeholder‑management skills. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; Satisfactory DBS check; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us . Contact Information: If you have any questions about this vacancy or the application process, please contact Vincent Edwards, Interim Head of Commissioning and Market Quality – Live Well [email protected] If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at [email protected] . Click here for further information on the Human Resources recruitment privacy notice Fraud Awareness Notice The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to: [email protected]