Quality Control and Process Manager

Description We are seeking a methodical, analytical, and highly organized Quality Control and Process Manager to join our financial services team. In this role, you will be the custodian of operational excellence, ensuring that our internal workflows are flawlessly documented, consistently executed, and rigidly compliant with industry standards. The ideal candidate will bridge the gap between compliance and execution, fostering a culture of Continuous and Never-Ending Improvement (CANI) while supporting cross-functional teams to maintain peak operational quality. Location: This position is based in Des Moines, IA. A hybrid work schedule is available, with a mix of in-office and remote work to support collaboration, flexibility, and business needs. What You’ll Do Training & Process Adoption Design, develop, and deliver comprehensive training programs to ensure seamless organizational onboarding of new and updated operational workflows. Actively monitor and drive firm-wide adoption of standardized workflows, identifying and addressing gaps in team execution. Create accessible training aids, guides, and modules to support ongoing staff development and competency. Quality Standards & Compliance Establish, maintain, and enforce robust quality control benchmarks across all financial service lines (e.g., client onboarding, report generation, transaction processing). Conduct regular internal audits to ensure operations strictly adhere to corporate policies, client agreements, and industry regulatory frameworks. Identify compliance risks or deviations from quality standards and implement immediate corrective action plans. Quality Metrics & Reporting Define, track, and analyze key performance indicators (KPIs) and quality metrics (e.g., error rates, turnaround times, client satisfaction markers). Develop clear, data-driven dashboards and regular reports for the executive leadership team. Utilize data trends to pinpoint recurring operational bottlenecks or systemic quality vulnerabilities. Process Improvement Champion a firm-wide culture of Continuous and Never-Ending Improvement (CANI) by regularly auditing existing workflows for inefficiencies. Lead root-cause analysis initiatives following any service delivery errors to prevent recurrence. Proactively research and recommend modern automation tools, software integrations, or methodology updates to enhance operational scalability. Core Process Documentation Own the centralized firm library of Standard Operating Procedures (SOPs), process maps, and operational manuals. Ensure all core processes are documented with crystal clarity, keeping them meticulously updated as systems, technologies, or regulatory demands evolve. Translate complex technical or regulatory requirements into highly digestible, step-by-step operational workflows. Cross-Functional Process Support Collaborate closely with leaders across various departments (e.g., Advisory, Tax, Compliance, IT, and Client Services) to ensure seamless inter-departmental handoffs. Serve as an internal consultant to help individual departments map out, refine, and troubleshoot their unique localized processes. Ensure that changes made within one department do not create friction or compliance risks in upstream or downstream workflows. What’s in it for you? We provide a total rewards package focused on your health, family, and financial security. This includes comprehensive medical, dental, and vision options alongside company-paid disability and life insurance. We support your work-life balance with PTO, paid holidays, volunteer time off, and paid parental leave. Finally, we invest in your future through a 401(k) plan and a robust Employee Assistance Program for professional support. Compensation: The anticipated salary for this position is $100,000-$120,000, based on your level of experience and technical expertise. Requirements Education: Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field. Experience: 5+ years of experience in process management, quality control, or operations within the Financial Services industry (wealth management, banking, or corporate financial services preferred). Certifications: Lean Six Sigma (Green or Black Belt), BPM (Business Process Management), or equivalent process improvement certifications are highly preferred. Technical Savvy: Proficiency with process mapping tools (e.g., Lucidchart, Visio) and project management platforms (e.g., Asana, Monday.com, ClickUp). Attributes: Exceptional attention to detail, strong analytical problem-solving skills, and the interpersonal tact required to drive change management across diverse teams. Physical Requirements: Ability to stand or sit for extended periods of time in an office environment. Working on a computer for extended periods of time. Ability to occasionally lift up to 15 pounds.