Quality Control Associate

Salary Range: $43,650.00 To $67,000.00 Annually Company Overview At NetCov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers’ business. NetCov was built through the integration of seven specialized companies, each with deep expertise and proud client relationships. Our mandate is to preserve the boutique, client-intimate culture that made each of those companies successful while delivering the depth, scale, and consistency that no one of them could achieve alone. About the Role The Billing Quality Control (QC) Associate is responsible for auditing billing changes to customer counts for upcoming invoicing, verifying invoice accuracy, and ensuring compliance with established billing procedures within a Managed Service Provider (MSP) environment. This role works closely with the Revenue Assurance (Billing) team and the Client Success team to identify and resolve billing discrepancies, prevent revenue leakage, improve process efficiency, and maintain high standards of billing quality and customer satisfaction. The Billing QC Associate serves as the quality gate between service delivery and customer invoicing, ensuring that recurring managed services billing, usage-based charges, and pass-through costs are accurate, complete, and aligned with contracted terms before invoices are issued to clients. Accountabilities Billing Auditing & Invoice Accuracy Review and audit recurring quantities and usage for accuracy, completeness, and compliance with company policies and customer agreements prior to invoice generation. Perform pre-bill reviews to catch errors before customer impact, validating that recurring amounts match contracted rates and service scope. Audit monthly recurring revenue (MRR) billing runs, including fixed-fee, time & materials (T&M), and project-based billing models, for accuracy and completeness. Validate pricing, contracts, rates, discounts, taxes, and customer-specific billing requirements against executed agreements. Verify proper application of mid-period contract changes, rate adjustments, and discount tiers with correct effective dating. Customer Count & Usage Reconciliation Audit billing changes to customer counts (users, seats, devices, endpoints) for upcoming invoicing cycles. Cross-reference PSA records with RMM inventory and distributor platforms to identify net new endpoints not yet added to agreements and deprovisioned equipment still being billed. Validate usage data feeds for consumption-based billing against actual service delivery, identifying event loss, duplicate event inflation, and data anomalies before invoicing. Reconcile vendor invoices (e.g., Microsoft 365, Google Workspace) against client billing to ensure accurate pass-through billing of subscription services. Maintain master client mappings and ensure accurate entity relationships across datasets. Discrepancy Resolution & Root Cause Analysis Identify billing errors, discrepancies, and process gaps; perform root cause analysis and recommend corrective actions. Investigate and resolve billing disputes and customer inquiries related to invoicing, coordinating with the Client Success team to enable quick resolution before customer escalation. Proactively flag data anomalies, rate mismatches, or mapping gaps before reporting deadlines and billing cycle cutoffs. Track and reconcile subscription data, including customer counts, device counts, and license reconciliation across interconnected systems (PSA, accounting/ERP, RMM, distributor platforms). Quality Assurance & Compliance Conduct regular quality assurance reviews of billing transactions and processes. Ensure compliance with regulatory requirements, internal controls, and company policies, including PCI-DSS standards where applicable. Assist with month-end and year-end billing audits as required. Maintain documentation of audit findings, trends, and corrective actions. Prepare and present quality control reports to the QC Team Lead, including billing accuracy metrics, error trends, and revenue leakage findings. Cross-Functional Collaboration Work closely with the Revenue Assurance (Billing) team to identify recurring leakage points and support revenue assurance audits. Partner with the Client Success team to review reporting data pulled from operational platforms, ensuring accuracy of information presented to clients in Quarterly Business Reviews (QBRs) and regular account meetings. Serve as a subject-matter resource on billing systems and data, helping translate platform data into clear, client-ready insights for the Client Success team. Coordinate with service delivery and sales teams to ensure project billing, T&M work, and agreements reflect actual services delivered and proposals, collaborating to resolve discrepancies in a timely and effective manner. Meet regularly with management and accounting teams to report known issues and develop solutions. Process Improvement Identify automation opportunities to reduce manual data transformation and reconciliation work. Proactively identify and recommend process improvements to reduce invoice errors and billing cycle time. Drive consistency and efficiency across manual billing workflows. Create and maintain documentation for billing processes and QC procedures. Perform other duties as assigned Knowledge, Skills, and Abilities Required Strong understanding of billing systems, invoicing processes, and financial controls. Experience with ERP systems, CRM platforms, and Microsoft Excel. Knowledge of auditing, quality assurance, and process improvement methodologies. Excellent analytical and problem-solving skills. Strong attention to detail and accuracy. Effective written and verbal communication skills, with the ability to explain complex billing data to both technical and non-technical stakeholders. Ability to manage multiple priorities and meet deadlines in a high-volume, recurring monthly billing cycle environment. Preferred Qualifications Experience with billing quality audits and revenue assurance programs. Knowledge of MSP billing models, including recurring revenue (MRR), fixed-fee, T&M, project-based, and usage-based billing practices. 1-3 years of experience in billing, accounts receivable, revenue assurance, quality control, or related functions, preferably in a Managed Service Provider (MSP), IT services, or SaaS environment. Experience with Professional Services Automation (PSA) platforms such as ConnectWise Manage, Autotask/Datto, Syncro, or HaloPSA. Experience with accounting platforms such as QuickBooks Online, Xero, or NetSuite. Familiarity with distributor platforms (e.g., Pax8, TD Synnex, Ingram Micro) and vendor reconciliation for pass-through licensing billing. Advanced Excel skills including PivotTables, VLOOKUP/XLOOKUP, and data analysis. Familiarity with Power BI, SQL, or reporting tools. Lean Six Sigma or quality management experience is a plus. Why work at NetCov? Innovative Solutions : Work with cutting-edge IT and cybersecurity services for the financial and regulated industries. Professional Growth : Learn from experienced project managers and gain hands-on exposure to enterprise-level project execution. Collaborative Culture : Join a supportive, people-first team that values structure, learning, and shared success. Role Logistics Full-time, exempt position. Occasional travel to client sites, technology partners, and industry conferences; locations vary.