Quality Engineer

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Quality Engineer will play a key role in ensuring that all project deliverables meet the highest standards of quality, compliance, and performance. The role works within a collaborative Quality team and closely with engineering, operations, service management, and project stakeholders to ensure alignment with the Quality Management System (QMS), organisational policies, applicable standards, and industry best practices. Key duties include: Understand the existing Quality Management System (QMS) and support the adaptation, implementation, and maintenance of an updated QMS in accordance with ISO 9001 and contractual requirements. Develop and maintain quality procedures, plans, and documentation. Plan and conduct internal audits, monitoring compliance with defined procedures, regulations, and standards. Review project documentation and reports to ensure quality prior to approval. Define and maintain the Contract Quality Control Plan based on service milestones and project planning. Supervise verification activities and final deliverables prior to customer acceptance. Register, track, and manage non-conformities until closure, including corrective and improvement actions. Measure quality performance and achievement against defined quality objectives. Audit performance indicators, perform trend analysis, and define corrective actions where required. Supplier and Subcontractor Quality: Establish and maintain a Supplier Quality Plan, including inspections and supplier audits. Review supplier performance data to identify trends, risks, and improvement opportunities. Lead lessons learned analysis and ensure outcomes are documented, communicated, and applied. Measure and analyse the cost of poor quality and associated corrective actions. Lead root cause analysis and ensure effective, sustainable solutions are implemented to prevent recurrence. Required Skills and Experience: Bachelor’s degree in Engineering, Quality Assurance, or a related discipline. Minimum 5 years’ experience as a Quality Engineer or QA Specialist in complex technical projects. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. Quality management certifications (e.g. IRCA Internal Auditor ISO 9001, ASQ Certified Quality Engineer). Service Management knowledge (ITIL Foundation or equivalent). Strong knowledge of international and UK quality management standards. Proven experience leading or coordinating multidisciplinary teams. Strong analytical and structured problem-solving skills. Skills requirement: Excellent communication and stakeholder engagement abilities. Ability to engage effectively with both technical and non-technical stakeholders. Skilled in gathering undocumented knowledge through interviews and workshops Decision-making under pressure, incident and conflict resolution and a continuous improvement mindset. High degree of organisation, structure and attention to detail. Ability to work under pressure and manage competing priorities. Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) 37.5 hour working week Pension – 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law