Quality Manager

Apply Job Type Full-time Description LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. POSITION SUMMARY The Quality Manager is responsible for evaluating and improving operational performance across multiple locations to ensure processes are executed safely, efficiently, accurately, and in accordance with company standards. This role serves as a hands-on operational partner to leadership teams, providing training, coaching, auditing, process improvement support, and temporary operational management coverage when needed. The Quality Manager drives continuous improvement initiatives, supports new business implementations, monitors operational performance, and helps ensure consistency across the organization. This position requires extensive travel and regular on-site engagement with operations leaders, customers, and employees throughout the company's network. ESSENTIAL JOB FUNCTIONS FOR THIS POSITION Conduct operational and quality audits to evaluate compliance with company standards, customer requirements, and established processes. Train, coach, and mentor operations personnel and leadership teams. Support operational consistency by identifying performance gaps and recommending corrective actions. Lead implementation of new technologies, systems, processes, and operational initiatives. Support new operation startups, including implementation planning, training, and project coordination. Monitor and review operational KPIs and identify opportunities for improvement. Facilitate action planning and follow-up activities resulting from audits and performance reviews. Assist with customer, driver, and employee satisfaction surveys and operational assessments. Work collaboratively with operations leadership to improve performance, service quality, and efficiency. Provide temporary operational management support during leadership vacancies, transitions, peak periods, or special projects. Create and maintain SOPs, training materials, and process documentation. Identify operational risks and communicate findings to leadership in a timely and professional manner. Support continuous improvement initiatives across all operational locations. Maintain regular communication with field leadership regarding audit results, training opportunities, and operational performance trends. Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements Requirements OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE Onboard and train new operations leaders. Assist with developing and maintaining leadership development and training programs. Support implementation of customer requirements and operational best practices. Assist with project management activities for system implementations and process changes. Analyze operational trends and recommend corrective actions. Coordinate follow-up activities resulting from audits and site visits. Develop and maintain audit tools, scorecards, and reporting mechanisms. Participate in Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) as needed. Support company growth initiatives through operational assessments and startup support. Travel extensively to company locations to provide operational support, auditing, coaching, and training. Maintaining regular and reliable attendance, along with being available in an on-call status Perform additional duties as assigned Comply with company policies and procedures and all applicable laws and regulations REQUIRED EDUCATION / EXPERIENCE Bachelor's degree in Business, Logistics, Supply Chain Management, Operations Management, or related field; equivalent work experience may be considered. Minimum 3-5 years of experience in transportation, warehouse, logistics, distribution, or operational leadership roles. Experience conducting operational audits and driving process improvement initiatives. Experience training, coaching, and mentoring employees and leaders. Strong understanding of warehouse and transportation operations. Experience managing multiple projects and priorities simultaneously. PREFERRED EDUCATION / EXPERIENCE Experience in multi-site transportation, warehousing, or logistics operations. Experience supporting operational startups or business implementations. Lean, Six Sigma, or continuous improvement certification. Experience with KPI development, reporting, and analysis. Prior experience as an Operations Manager, Terminal Manager, Distribution Manager, or similar leadership role. REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.) Strong leadership, coaching, and mentoring skills. Excellent organizational and time management abilities. Strong analytical and problem-solving skills. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to analyze operational performance data and identify trends. Strong verbal and written communication skills. Ability to travel extensively and work independently. Experience with: TMW TotalMail PeopleNet Samsara Microsoft OneDrive Microsoft SharePoint Ability to build effective working relationships across all levels of the organization. Ability to effectively present information and facilitate discussions with employees, customers, and leadership teams. PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.) Advanced data analytics and reporting capabilities. Continuous improvement and process improvement expertise. Strong presentation and facilitation skills. Project management experience. Ability to drive organizational change and operational excellence initiatives. PHYSICAL DEMANDS Sedentary in nature Frequent travel between company locations. Prolonged periods of sitting, standing, and walking. Frequent movement throughout operational facilities to conduct audits, observations, and training. Repetitive computer and telephone usage. Ability to lift up to 25 pounds occasionally. Ability to work and remain focused in fast-paced operational environments. WORK ENVIRONMENT Fast-paced transportation and logistics environment. Regular exposure to warehouse, dock, yard, and office settings. Significant interaction with operational leadership, drivers, customers, and employees. Travel required: Approximately 75% throughout the company's operational network. Travel may include overnight stays and extended periods away from home. OTHER INFORMATION The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform. Position Descriptions may be changed or revised by the Company from time to time at its sole discretion. BENEFITS Competitive Pay Opportunity for career advancement Generous Vacation / Paid Time Off Paid Holidays 401K with company match from day 1 Medical, Dental, Vision Insurance Basic and Supplemental Life Insurance This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.