RCM Manager

Company Overview Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork. Working at Hero or one of its affiliated practices is both a career and a calling. Join us – be a Hero! Position Overview We are currently seeking a Revenue Cycle Management (RCM) Manager to ensure the timely and accurate collection of reimbursement for services rendered. This is a remote position. Pay range: $65,000-$95,000/yr Job Responsibilities Serve as point of contact and subject matter expert for insurance and patient billing, collections, policies, and regulations Identify trends and factors adversely affecting collections; resolve through strong team leadership and collaboration with other company leaders Analyze Key Performance Indicators (KPIs) to identify bottlenecks and maximize cashflow Develop and implement strategies to reduce inefficiencies and improve collection rate Foster a positive work environment by providing appropriate support, training, and feedback Manage workforce tasks such as timecard maintenance, counseling, and hiring Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children Job Qualifications Fluency in intermediate Excel functions At least five years of experience with electronic health/medical record systems (EMR/EHR) At least five years of experience reading insurance adjudication documents At least two years of experience identifying, root causing, and resolving cash trends At least three years of experience in workforce management Experience with dental, vision, or orthodontic operations and revenue cycle a plus In addition to the job description, you will be asked to perform other duties that support the business and our mission.