RCM Specialist (PAR & AR Expert) - PH

About Us Founded in 2012 by Franchesca Van Buren, Esq. , Insight Therapy Solutions is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure online therapy sessions for individuals, couples, and families, empowering clients to receive care wherever they are. Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care. At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age. Job Description This is a remote position. Company Overview: Insight Therapy Solutions is a growing behavioral health organization dedicated to helping people access the care they need. Since 2012, we've combined compassionate service, strong clinical support, and operational excellence to create a positive experience for both clients and team members. Position Overview We are seeking a detail-oriented RCM Specialist (Prior Authorization (PAR) & AR Expert) to join our Revenue Cycle Management team. In this role, you will manage insurance authorizations, monitor approvals, follow up on unpaid claims, resolve denials, and help ensure timely reimbursement for services. The ideal candidate has experience with U.S. healthcare insurance, prior authorizations, and medical accounts receivable, preferably within a behavioral health setting. Why Join Us? 100% Remote (Work from Home) Be part of a mission-driven organization making mental healthcare more accessible. Work alongside a collaborative, supportive, and passionate team. Help support the financial operations that enable our clinicians to focus on delivering exceptional patient care Perks & Benefits Paid time off (PTO) Paid U.S. holidays Paid birthday leave Monthly health stipend Parental leave​ Key Responsibilities Verify insurance eligibility, benefits, and authorization requirements. Submit, monitor, renew, and track prior authorization requests. Follow up on unpaid, denied, rejected, or partially paid insurance claims. Submit corrected claims, appeals, and reconsiderations as needed. Contact insurance companies to resolve authorization and billing issues. Monitor AR aging reports to reduce outstanding balances and improve collections. Maintain accurate documentation in EHR, billing systems, and payer portals. Collaborate with providers, scheduling, billing, and credentialing teams to resolve claim and authorization issues. Ensure compliance with HIPAA, payer guidelines, and company policies. Identify recurring trends and recommend process improvements to reduce denials and improve reimbursement. Skills/Knowledge Knowledge of U.S. medical billing, revenue cycle management, and insurance authorization processes. Experience with prior authorizations, insurance claims, denials, appeals, and AR follow-up. Familiarity with EHR systems, medical billing software, and insurance payer portals. Understanding of commercial insurance, Medicare, and Medicaid. Strong attention to detail, organization, and problem-solving skills. Excellent communication and time-management skills. Ability to work independently in a remote environment. Qualifications/Requirements Minimum 2 years of experience in medical billing, revenue cycle management, or behavioral health billing. Experience with Prior Authorization (PAR) and Accounts Receivable (AR) processes. Experience using EHR systems, medical billing software, and insurance payer portals. Strong knowledge of U.S. healthcare insurance and reimbursement processes. Experience in behavioral health or mental healthcare. Experience with claim appeals, denial management, and payer communications. Work Hours Full-Time Monday – Friday 8:00 AM – 5:00 PM Pacific Time (U.S.) 100% Remote (Work from Home) If you're passionate about supporting quality patient care through accurate insurance authorizations and efficient revenue cycle management, we'd love to hear from you. Join Insight Therapy Solutions and help us improve access to mental healthcare while ensuring a seamless reimbursement process.