Referral Pathways Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace. Job Overview The Referrals Pathway Coordinator brings an understanding of the lived experiences of asylum seekers, including their migratory journey, the barriers they face accessing protection and services, and the duality of migrant agency and structural vulnerability to a critical role that will supervise the provision of integrated resource navigation and referrals to recently arrived asylum seekers and other eligible migrants in Washington State. This position will support access to legal, housing and case management services for asylum seekers in Washington State. The role includes managing the day-to-day operations of the referral process after the completion of intakes and needs assessment and follow up with partner organizations providing the services to ensure timely access. Major Responsibilities: • Oversee the implementation of the WA MASSP Hub referrals process, utilizing and developing related SOPs, to connect eligible clients to WA MASSP housing, case management, and legal services. • Coordinate on a daily basis with Intake Coordinators to ensure timely and appropriate submission of referrals. • Manage day-to-day referrals of all intakes and needs assessments conducted by the WAMASSP Hub. • Monitor the acceptance and rejection of referrals and work closely with spoke organizations to identify solutions for clients to receive services in a timely manner. • Monitor each housing and case management spoke’s capacity to ensure they receive timely and accurate referrals to maintain their case loads. • Manage the escalation of crisis cases flagged by the on-site and Intake teams, occasionally working outside of scheduled hours, to ensure clients deemed highly vulnerable are connected to critical resources. • Supervise Referral Specialists in their roles, providing troubleshooting and support as needed. • Work with the Partnerships Coordinator and Sr. Program Manager to communicate and coordinate with key stakeholders and partners, including spoke organizations and ORIA. • Provide training, supervision, and high-quality talent management for IRC staff, including temp staff working under IRC management. • Ensure adherence to standard operating (SOPs) procedures in line with best programmatic and IRC policies and procedures to ensure successful program delivery and safe, supportive environment for clients, staff, and volunteers. • Ensure program data is protected, monitored for the purpose of ongoing quality and improvement, and used to support opportunities to improve reception services for asylum seekers as well as ongoing donor reporting as applicable. • Collaborate with other project coordinators to support project staff and the efficiency of intakes, assessment, and referrals. • Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child and Adult Safeguarding. • Other related duties as assigned. Key Working Relationships: Position Reports to: Senior Asylum Services Manager Position directly supervises: Referral Specialists Other Internal and/or external contacts: Internal: Deputy Director of Programs, Partnerships Coordinator, Intake and Outreach Coordinators, Asylum Services Navigators, Data Specialist, Program Officer. External: All Spokes in WA MASSP (Legal, Case Management and Housing), ORIA project administrators Job Requirements Education: • Undergraduate degree, ideally in a social work, migration studies, or international related field of study. Work Experience: • Two/Three years of related professional experience; preferably with a non-profit or social service organization. • At least one year of experience supervising case management or social service teams with asylum seekers and humanitarian migrants or refugees. Demonstrated Skills and Competencies: • Advanced technological proficiency. Demonstrated ability to quickly master new systems and client/program management software. • Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S., including through lived experience. • Experience with program management including staff management, program development, and monitoring and evaluation required. • Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines. • Strong attention to detail with the ability to prioritize and manage time effectively. • Strategic, creative, problem solver capable of working well independently and as a part of a team. • Skills associated with mentoring and coaching. • Excellent verbal and written communication skills and the ability to communicate with limited-English speakers in a multi-cultural environment. Language Skills: • Fluency in written and spoken English • Bilingual ability preferred in Spanish, Portuguese, French, Arabic, or Lingala. • Strong cross-cultural understanding and excellent communication skills, both written and verbal. Working Environment: • Standard, professional office environment • Fully remote position Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. US Benefits : We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.