Regional Aftersales Manager

Regional Aftersales Manager Shape Geely’s aftersales experience across Ireland — strengthen retailer performance, improve customer care and help build a high-performing national network from day one. At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. Following the successful establishment of Geely Auto UK, we are now creating a dedicated National Sales Company in Ireland as part of Geely's continued European expansion. We're looking for ambitious automotive professionals who want the rare opportunity to build a new national business from the ground up, backed by one of the world's leading automotive technology groups. Few careers offer the opportunity to build a national automotive business, shape a brand and influence its future from day one. This is one of them. Exciting products are just the beginning. You'll play a key part in the business that brings them to Ireland. Main Responsibilities Retailer Aftersales Performance & Support Support retailer aftersales operations and service performance activities across the Ireland network. Build strong working relationships with retailer service managers, aftersales teams and operational stakeholders. Conduct regular retailer visits to support operational performance, service standards and customer satisfaction objectives. Support implementation of aftersales policies, operational standards and retailer process requirements. Assist retailers with operational issue resolution, escalation management and aftersales best practice guidance. Support retailer readiness relating to new product launches, service campaigns and operational initiatives. Customer Satisfaction & Service Quality Support initiatives designed to improve customer satisfaction and aftersales customer experience performance. Monitor retailer customer satisfaction performance and identify opportunities for operational improvement. Support implementation of customer care programmes, service initiatives and retailer engagement activities. Assist with management of customer escalations and retailer support activities where required. Work collaboratively with retailer teams to support high levels of service quality, customer retention and operational responsiveness. Support retailers in developing effective corrective actions and customer recovery plans where necessary. Operational Analysis & Continuous Improvement Monitor retailer operational KPIs, aftersales performance metrics and service effectiveness across the network. Support operational audits, retailer reviews and performance improvement activities. Analyse recurring operational concerns, customer dissatisfaction trends and retailer performance issues to identify root causes and improvement opportunities. Support implementation and follow-up of corrective actions, retailer action plans and operational improvement measures. Identify opportunities to improve operational efficiency, customer experience and retailer service capability. Support implementation of scalable aftersales operational processes suitable for long-term business growth. Technical & Cross-Functional Coordination Work collaboratively with Warranty, Technical, Parts and Operations teams to support retailer operational performance. Coordinate with the Aftersales Manager (Warranty & Technical) to support technical escalation management and retailer support activities. Support communication and operational alignment between retailers and internal aftersales functions. Coordinate with Sales, Marketing and Operations teams to support wider business objectives. Assist with implementation of operational improvements and retailer support initiatives where required. Retailer Development & Network Support Support retailer onboarding and aftersales readiness activities during network development and launch phases. Assist with retailer aftersales capability development and operational training coordination. Support implementation of retailer aftersales standards, tooling and process requirements where applicable. Maintain awareness of competitor aftersales performance and market developments within the Irish automotive sector. Support development of strong retailer engagement and long-term operational partnerships across the network. EDUCATION, TRAINING AND EXPERIENCE Proven experience within automotive aftersales, service operations or retailer support environments. Strong understanding of automotive retailer aftersales operations, customer service processes and operational performance management. Experience working within automotive OEM, distributor or dealer group environments advantageous. Experience supporting retailer operational development, service quality or customer satisfaction initiatives beneficial. Strong understanding of aftersales KPIs, customer satisfaction measurement and operational reporting activities. Experience supporting operational issue resolution, retailer escalation management and corrective action activities advantageous. Strong analytical capability with the ability to identify operational trends, root causes and improvement opportunities. Full driving licence required. What we Offer Opportunity to play a key role in the launch and development of a new automotive brand in Ireland. Collaborative and entrepreneurial working environment. Exposure to regional and international projects and teams. Career development opportunities within a rapidly growing international automotive business. Competitive salary and benefits package. We are an equal opportunities employer: At Geely Auto, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application. Department Ireland Locations Dublin Remote status Hybrid About Geely Auto UK To thrive at Geely Auto UK we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles. Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.