Regional Loyalty Lead - Southeast

About the Role As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats. What You’ll Do Routinely visit stores within designated markets to host a variety of in-store training and conduct observations Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers Develop New Hire training plans within stores to ensure a Culture of Credit from day one Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement Utilize associate performance reports to provide consistent associate recognition Communicate reporting and engagement opportunities to TLMs Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices Actively drive and support credit performance in stores during key timeframes Additional task may be assigned What Skills You Have Required Retail store management experience, with a demonstrated track record of delivering results and building strong teams Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity Ability to collaborate and work cross-functionally Strong customer focus and customer-centric mindset Proactive, self-starter who can work well both independently and as part of a team Preferred 3+ years related experience College degree Retail experience Special Requirements Remote location, you will need to be self-guided and results-focused 75% travel within designated territory