JOB SUMMARY:
The Regional Manager is responsible for placing participants for the High School in the USA programs. This position requires securing the proper permission documents needed from each school. The Regional Manager recruits and trains Local Coordinators. This position is responsible for overseeing the health, safety and well-being of the participants in their area with the help of the Local Coordinators. The Regional Manager is responsible to ensure that participants are having cultural activities with American citizens while on the program. This position also oversees monthly monitoring of all program participants. The Regional Manager reports to the President of High School in the USA and provides excellent customer service to team members and external customers while demonstrating the company values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES:
Secure host family placements for program participants
Secure high school acceptances for program participants
Manage a team of Local Coordinators by providing training, feedback, support, and mentorship
Train Local Coordinators to be in compliance with Department of State regulations
Responsible for the onboarding Local Coordinators and training them in best practices to find host families
Review school documents for participant placement
Provide participant support
Oversee monthly monitoring of all participants
Act as the Local Coordinator and meet any requirements for the program as required
Manage Local Coordinators to ensure compliance with Host Family orientations, student orientation, monthly oversight, second home visits, and all other Department of State required oversight for student exchange visitors
Manage Cultural Activities
Perform other duties as assigned
REQUIRED QUALIFICATIONS
:
Bachelor’s degree preferred
3 years of experience in the high school exchange industry
Experience using a CRM
Proficient in Microsoft Office Suite
Ability to work on multiple projects simultaneously while accomplishing daily tasks
Effective oral and written communication skills and excellent interpersonal skills
Attention to detail and critical thinker with exceptional problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to move with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations and capable of supporting a team
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives.
Willing to grow and be challenged
Attend training as requested
#Remote #United States