Regional Manager London Support

Regional Manager London Support An exciting opportunity to join BMSI's senior leadership team. Lead people, drive performance and shape the future of our London Support Region. Lead, Develop and Make an Impact BMSI is looking for an experienced and people focused Regional Manager to lead our Central London Support Region. This is a fantastic opportunity for a proven operational leader to join a growing business and play a key role in driving customer satisfaction, team performance and regional growth. You'll be responsible for leading a team of Operations Managers, Engineers and specialist contractors, ensuring high standards of service delivery while creating an environment where people can thrive and develop. If you have a background in Building Management Systems, Building Automation, Facilities Management or a similar technical service industry, and enjoy building strong teams and customer relationships, we'd love to hear from you. The Role As Regional Manager, you will take ownership of the operational and commercial performance of the London Support Region. Working closely with customers, colleagues and senior leadership, you will ensure the region delivers an outstanding service while identifying opportunities for growth and continuous improvement. Key Responsibilities Lead, motivate and develop a high-performing regional team Drive exceptional customer service and service delivery standards Manage operational performance, resource planning and utilisation Build and maintain strong customer relationships Support customer retention and identify opportunities for regional growth Work closely with the Sales and Business Development teams to achieve growth objectives Monitor regional KPIs and implement improvement initiatives where required Support budget management, forecasting and overall financial performance Promote a positive, collaborative culture aligned with BMSI values About You We're looking for a confident leader who can inspire others, build strong relationships and drive results. You will ideally have: Previous leadership experience within a service-led or technical environment Strong people management and team development skills Excellent communication and stakeholder management abilities Commercial awareness and a customer-focused mindset Experience managing customer relationships and service contracts Strong problem-solving and decision-making skills An understanding of budgets, forecasting and financial performance Experience within Building Management Systems, Building Automation, Controls, Facilities Management or a related industry Most importantly, you'll be passionate about developing people, creating a positive team culture and delivering a first-class customer experience. Why Join BMSI? At BMSI, we know that great leaders come from a variety of backgrounds. You don't need to tick every box to apply. We're committed to supporting and developing the right person, offering genuine opportunities for career growth and progression. In return, we offer: Competitive salary based on experience Annual bonus scheme Company car scheme, including electric vehicle options, or monthly car allowance Private medical insurance through BUPA 6% employer pension contribution 25 days annual leave plus bank holidays, with the option to buy up to 5 additional days Life assurance at four times annual salary Cycle to Work Scheme Hybrid working Ongoing training and development Clear career progression opportunities within a growing business A friendly, supportive and collaborative working environment Interested? If you're ready to take the next step in your leadership career and make a real impact within a successful and growing organisation, we'd love to hear from you. BMSI is an equal opportunities employer and welcomes applications from all suitably qualified candidates. Department Support Locations Central London Remote status Hybrid About BMSI BMSI is the UK’s largest & leading Independent systems integrator of Building Energy Management Systems (BEMS). We make buildings smarter by helping businesses reduce their energy costs, improve control and achieve environmental goals. We provide project installations, support services and integrated energy management solutions – 24/7/365 – to many of the UK’s leading businesses.